Retail Advisor

Retail Advisor Leicester, England

PA Housing
Full Time Leicester, England 22148 GBP ANNUAL Today
Job description

Job reference: 000615

Salary: £22,148 per annum, increasing to £25,464 upon successful completion of your probation

Closing date: 03/05/2023

Location: Bede Island - Leicester

Employment type: Permanent

Hours Per Week: 35

We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place.

A little bit about what we are looking for...

We are improving our service to deliver better outcomes for our residents and creating several fantastic new roles to help us achieve that. If you care about making a difference and want to support our local communities, you are in the right place. ​​​​​​​

As a Repairs Advisor, you be an excellent first point of contact for our customers reporting repair related enquiries. You will also be dealing with maintenance related enquiries through a range of channels ensuring the highest levels of customer service and a first line resolution is achieved.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too!​​​​​​​

Your responsibilities...

  • Receive, process and raise repairs requests from customers, staff, external stakeholders and other outside agencies by a variety of means.
  • Raise works to and liaise with Managing Agents is relation to New Build properties including dealing with customer queries in relation to defects.
  • Book appointments through the contractors work scheduling software.
  • Provide accurate information to customers, within agreed performance and quality frameworks.
  • Liaise with contractors, external agencies and internal partners to enable an accurate first time response to our customers.
  • Collect, record, maintain and report data intelligently using appropriate systems/methods in accordance with GDPR regulations.
  • Identify vulnerability or other extenuating circumstances in customers, update system and circulate to appropriate areas.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

Our ideal candidate...

  • Knowledge of a customer driven environment.
  • Working knowledge of all Microsoft packages.
  • Experience of working within a team.
  • Communicates effectively and customer focused.
  • Ability to diagnose problems.

​​​​​​​AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [email protected]

Job Type: Full-time

Salary: £22,148.00 per year

Benefits:

  • Cycle to work scheme
  • Enhanced maternity leave
  • Free fitness classes
  • Free parking
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Leicester: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Leicester

Retail Advisor
PA Housing

https://www.pahousing.co.uk/
Walton-on-Thames, United Kingdom
Unknown / Non-Applicable
501 to 1000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
Related Jobs

All Related Listed jobs

Senior Property Manager
Barnet and Chase Farm Hospitals London, England 55903 - 61996 GBP ANNUAL Today

TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating.

General Assistant - Everlast Fitness - halifax
Everlast Gyms Halifax 0.00 GBP Today

General Assistant - Everlast Fitness - halifax

Company Description

Everlast Gyms - In our world the passion...

Business Analyst/Product Owner - Banking Technology
JPMorgan Chase Bank, N.A. London, England 64000 - 92986 GBP ANNUAL Today

The role will have significant connectivity with upstream data providers and directly with bankers, our primary customers.

warehouse worker
DX Gloucester, England 21999 - GBP HOURLY Today

DX require a new, Experienced member to our busy team . The job requires the unloading of freight arriving at the depot and re loading onto...

Tax Manager
TPF Recruitment. Tonbridge, England 55000 - 45000 GBP ANNUAL Today

TPF recruitment are recruiting on behalf of a friendly firm of chartered certified accountants based in Tonbridge, who are looking for an Accounts...