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Key Responsibilities

Income

• Manage the development and the successful delivery of operational outcomes arising from the Commercial strategy for the Playhouse bar.
• Setting Bar stock levels to ensure products are available and maximising sales.
• Selecting products and services in line with current market and emerging trends.
• Ensure team are fully motivated and understand the weekly sales targets through regular briefings and team meetings.
• Work to secure additional sales through ice creams, sweets and other show related opportunities and events.
• Work with the both the head of commercial and head of visitor services to develop and implement successful plans which gain additional sales in the auditorium.
• Continually drive improvements through the service and product to increase profitability.
• Ensure bar pricing is competitive and in line with local competition.
• Create sales reports as required by the Head of commercial
• Continually assess and evolve product selection to maximise GP%.
• Create and drive weekly sales promotions for social media with support from Marketing and the Head of Commercial

Customer service & relationships

• Foster a positive and proactive environment working with all departments to achieve the best experience possible for theatre goers, visitors, participants, cast and staff.
• Develop good relationships with new and existing customers, sponsors, visitors, cast members and colleagues.
• Ensure customer service excellence in all areas, motivating the Bar team in delivering a first class service every time.
• Work with the Head of Commercial to encourage and develop the creative culture of Playhouse Bar within the Theatre
• Promote a positive team ethos and ‘lead by example’ setting the pace and standard for the bar.
• Liaise with Head of Commercial and People & Culture for recruitment and training needs of team members as the business requires.
• Provide First Aid assistance where necessary supporting all Playhouse emergency and customer service procedures

• Finance and systems

• Working with the Head of Commercial, set all budgetary targets for both income and expenditure.
• Liaise with the finance department and ensure all invoices are forwarded and coded promptly.
• Ensure finance procedures are adhered to and strictly monitored including use of credit card terminals, cash payments, till usage and end of day cash up and recording.
• Ensure the day book is accurate, filled in at the end of each shift and that any discrepancies are investigated and recorded.
• Make effective use of EPOS system to identify sales trends, monitoring performance continually and ensuring financial compliance at all times
• Manage waste control and ensure accurate recording of ullage and wastage
• Manage petty cash system and ensure that all purchases are recorded accurately and have receipts
• Set KPI’s with the Head of Commercial and ensure these are monitored weekly
• Produce KPI reports as required
• Overall accountability for the effective management of the cellar stock and procurement to ensure we meet GP% target on a monthly basis.
• Manage the PO system, ensuring all orders are created and recorded correctly.

• Statutory requirements

• Ensure all equipment is maintained and any defects reported and or dealt with promptly
• Attend training as required
• Take responsibility ensuring all records where appropriate; food safety, health & Safety, and HACCP are kept up to date
• Uphold the requirements of licensing laws, COSHH and health & safety procedures at all times
• Ensure all Team members are supervised and properly trained at all times
• To be a designated key holder unlocking and locking the premises as required adhering to appropriate procedures.

• Team Management

• Duty Manage and serve on the bar on a rota basis as required.
• To produce weekly bar team roster in line with budgetary targets.
• Conduct effective and appropriate staff training on a regular basis, ensuring all team members consistently deliver excellent customer service in line with our organisational standards and values.
• Support individual team members’ development and performance through regular and effective appraisals and address any areas for development or improvement in a timely manner through effective performance improvement plans.
• Lead and motivate teams to achieve targets

**See attached document for the Person Specification

***Interviews to be held on the 27th + 28th June 2023