restaurant manager London, England
Job description
Who are we?
Meraki is one of London’s finest Greek restaurants, nested in the heart of Fitzrovia, it is a discreet sanctuary for those with a passion for Greek food, music and lively atmosphere.
Since its opening in July 2017, we have been focused on creating exquisite dining experiences and serving award-wining food to many London’s A-List and fashionable tastemakers.
We have created a menu that tastes of the soul of Greece with seasonally changing sharing mezze dishes, chargrilled meats and whole fish dishes carved at the table right in front of our guests’ eyes offering a memorable experience and the best of what Mediterranean cuisine has to offer.
Meraki has led the way in innovative dining experiences and started expanding internationally with venues in London, Riyadh, Mykonos and many more to come!
About you:
As Restaurant Manager you will be responsible for delivering the highest levels of service and an exceptional guest experience within the restaurant. You will be the face of our restaurant and working with your colleagues on providing excellent services to our guests ensuring the smooth running of the restaurant. You will be an excellent and confident communicator with exceptional people skills and problem-solving abilities. The successful candidate will be passionate, enthusiastic, welcoming, and genuine. Informed by the authenticity of our brand and the passion we feel for our guests representing the warmth of the Greek islands and its hospitality.
You will be joining an equally passionate and talented team dedicated to curating original guest experiences in an authentic, attentive, and courteous manner. Meraki describes something done with soul, creativity and love, values that we are seeking in a new team member to take our guests on an immersive journey to the Greek islands through exceptional food, wines, and exceptional hospitality.
Responsibilities:
As Restaurant Manager you will be responsible for:
- Maintain the highest standards of service, adhere to the company philosophy and understand the essence of hospitality.
- Ensure safety and cleanliness in the restaurant’s front house and guests and surrounding areas, ensuring all cleaning duties and maintenance schedules are complied with.
- Ensure correct operations of cash registers & daily reporting, with accuracy and honesty.
- Organize and schedule staff to make sure all shifts deliver a high standard of service.
- Increase sales opportunities – training customer service team in up-selling techniques.
- Assist and participate delivering product knowledge and sales training to staff to maximize sales and average spend.
- Create a harmonious restaurant team by promoting teamwork.
- Encourage staff to follow company policies and procedures, keep a groomed appearance and ensure disciplinary action is taken for breaches of company regulations.
- Liaise with the kitchen staff to ensure a smooth running and compliance with procedures and safety regulations, and maintain hygienic food handling practices and cleanliness
- Takes ownership and personal accountability for specific business areas as direct by GM
- Support service team by taking orders, serve food and beverages as required
- Ensure food and beverages are served to a consistent quality standard
- Ensure that the restaurant remains in an impeccable state
- Ensure all tasks for setting up, serving and closing are all done correctly
- Communicate with the AGM and GM regarding any problems or changes needed with the service or operation
- Handle complaints according to guidelines, leaving guests satisfied and impressed
- Responds to opportunities with a sense of urgency
- Assist with hiring and training competent employees to maintains adequate staffing levels (ensuring highly skilled staff at all times)
- Promotes employee engagement and loyalty by prioritizing employee satisfaction
Requirements:
We are seeking for an individual who has worked in a similar role. Other skills that will need to be demonstrated and qualifications include:
- Experience in a similar role and within a busy environment.
- A passion for hospitality.
- Excited to grow and learn about Greek wines & Greek cuisine.
- Excellent attention to detail and strong organizational skills.
- Impeccable appearance of personal grooming.
Why join Meraki?
At Meraki we pride ourselves in taking good care of our team members, offering great benefits, training, and opportunities for growth, including:
- Competitive remuneration package
- Exciting range of career development and training opportunities.
- Career prospects as we are expanding internationally
- Generous discounts on Food & Beverage across all our restaurants and sister businesses.
- 28 Holidays including Bank & Public Holidays, per holiday year
- Uniform provided
- Meals whilst on duty
- Employee recognition scheme
- Referral scheme
As part of our Global expansion your career development opportunities will be unparalleled, so, if you are ambitious and looking for your next career move, then we want to hear from you!
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If this sounds like an interesting opportunity and you meet the essential criteria, please apply.
Job Types: Full-time, Permanent
Salary: £38,000.00-£42,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: In person
