Full Time

29,800 per annum

48 hours

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar

Key Responsibilities

• Delivering the 88 Bar & Restaurant concepts to the required five standard outlined in the procedure guidelines
• Be able to competently set up, maintain and run the daily operation of 88 bar and restaurant
• Inspire and motivate your team to deliver outstanding customer service
• Responsible for cash and stock security
• Attend daily briefings, ensuring you are fully aware of what is going on around Grantley Hall
• Fitting the appearance guidelines and creating a positive atmosphere in the workplace
• Complete all compulsory training and development provided by the GH Academy and G.A.P
• Ensure the venue is kept clean throughout service and leave the venue clean and organised for the next shift
• Provide clear and concise handovers to your team between shifts
• Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests
• Carry out the set up and breakdown of the bar and floor
• Serving customers directly and be able to convey Grantley Hall values throughout their stay
• Escalate any complaints that are unable to be dealt with to management and write reports when necessary
• Work alongside the restaurant and bar team to ensure food and beverage is delivered in line with our 5 star service
• Responsible for maintaining good employee welfare
• Enable training and development opportunities for all team members, in line with company procedures

About You

• The successful individual will be confident, self motivated and present a professional persona in all circumstances
• A high level of IT proficiency. Previous use of Property Management and EPOS systems and Microsoft Office desirable
• A high level of confidentiality
• Excellent verbal and written communication skills required
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Utmost attention to detail when carrying out tasks
• Previous experience in five-star hotels is desirable
• Experience of managing a large team within the hospitality industry
• Able to delegate and organise a team where necessary.
• Ability to work under pressure
• To have an in-depth knowledge of drinks and cocktails
• Enjoy going the extra mile for guests, in providing them an enjoyable 5 star experience

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious live in accommodation for eligible roles
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• External team assistance line along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages.
• Simplyhealth - Health cash plan