Restaurant Manager Pontefract, England
Job description
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We’ll expect you work with staff and to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Tasks involved
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Hands in Preparing the food , waffles,Cookie doughs , donuts , Cheese cakes,Crepes etc.
- Preparing and packing of creams, custards, sauces, ice creams and sorbets etc.
- Preparing chocolates and other confectionery items
- Decorating cakes and desserts
- Carrying out and coordinating pastry kitchen operations efficiently and without supervision
- Setting up and arranging displays of cakes and other confectionery items for sale
- Ensuring work equipment and utensils are kept clean and in good working order
skills &qualifications
- Excellent knowledge of baking and pastry-making techniques
- Ability to produce both classical and contemporary style pastry and confectionery products
- Ability to use desserts equipments and baking equipment and utensils
- Ability to fill and decorate cakes, chocolates and pastries
- Organizational and communication skills
- Precision and attention to detail
- Physical strength and stamina
- Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software, like OpenTable and PeachWorks
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Job Type: Full-time
Salary: £18,000.00-£28,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Flexible Language Requirement:
- English not required
Supplemental pay types:
- Yearly bonus
Work Location: In person
Expected start date: 20/05/2023
