Response Line Wellbeing Worker (6 Months Fixed Term)
Job description
Purpose...
YOU will be changing the lives of carers by making sure they are heard and supported when they most need it and are looking for help. YOU will speak with carers and their families via telephone, email and our online chat to reach as many of them as possible and offer wellbeing reviews, emotional support and better planning. You will become a part of a friendly, supportive and caring Response Line Team dedicated to resolving carers' challenges and finding the right words.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. Please read more about our diversity efforts below and if you have any feedback or suggestions, we would love to hear from you at [email protected].
Before you keep reading:
PLEASE DO NOT SEE EVERYTHING IN THIS JOB AD AS "MUST HAVE", BUT RATHER A GUIDING LIST OF WHAT WE ARE LOOKING FOR. WE KNOW NO CANDIDATE WILL BE THE PERFECT MATCH FOR ALL WE HAVE MENTIONED IN THIS ADVERTISEMENT, SO DO NOT BE AFRAID TO APPLY IF YOU FEEL YOU ARE CLOSE TO THE BRIEF BUT NOT "SPOT ON". FOR EXAMPLE, SOME OF OUR WONDERFUL WELLBEING WORKERS COME FROM A NON-SOCIAL CARE BACKGROUND AND THEY STILL DO AMAZINGLY WELL.
ABOUT YOU
You are looking for a meaningful job that will make a difference to your local community.- You enjoy connecting with people on a deeper level and can talk about difficult and challenging issues sensitively and with respect.
- You have a good command of English and find talking or online chatting to people natural and easy, especially if you could be helpful.
- You have had exposure to / experience with / interest in social care and health, particularly as it relates to working with carers.
- You are confident using technology, such as chat applications, databases or CRMs, or are willing to learn.
- You can easily travel across West Sussex if it is needed, although this role is primarily home-based.
- You have the UK right to work and are prepared to undertake relevant background checks, including references and DBS.
YOUR ATTRIBUTES
Others have described you as...
- A natural communicator who loves to listen and talk to people
- Empathetic and caring
- Calm in crisis and a good planner
- Open-minded
- Someone who values everyone's differences
KEY DUTIES
YOU will provide information, guidance and support to adults and young people who look after a relative or friend who could not manage without their help (over the phone, virtual chats and emails).- YOU will work as part of a team of staff and volunteers and will provide mentoring to volunteers learning about our carer services.
- YOU will know of/learn about the Think Carer principles and promote them across all networks, including best practice knowledge, understanding of local/national carer landscape and raising awareness of carer issues.
- YOU will partner with local health, social care and voluntary sector organisations to enable carers to access timely and appropriate support.
- YOU will record/report using our outcome-based tools and systems to evidence the work we do for the community and identify any areas for improvement.
- YOU will support/report to Response Line Coordinator through data quality, crosschecks and audits.
Would you like to know how a day in life of a Response Line Wellbeing Worker looks like? Click HERE
OUR CULTURE AND DIVERSITY
At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.
We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. Everyone’s unique history has value and our doors are open to people at every meeting of race, religion or belief, different physical ability, age, nationality or citizenship, ethnic origin, marital, domestic or civil partnership status, sex, sexual orientation, family structure, and gender identity.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. If you have any feedback or suggestions about anything in relation to this job advert, we would love to hear from you at [email protected].
VALUES WE ARE LOOKING FOR IN CANDIDATES
We are focused, putting carers at the heart of everything we do.
We act together, working with and for carers, the communities they live in and the people that can make a difference to them.
We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.
WE ARE COMMITTED TO BEHAVIOURS THAT SUPPORT
Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed
If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you! Please apply or email [email protected] with any questions or suggestions.
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.
