Resource Allocator Bradford, Yorkshire and the Humber, England
Job description
Post Title: Resource Allocator
Grade: Band 3
Department: Estates and Facilities/ Portering
Location: Bradford Royal Infirmary
Hours: 0600–1400 and 14.00–22.00 Monday - Friday
About the Resource Allocator role
A new and exciting opportunity has arisen to join BTHFT’s Portering team as a Resource Allocator. This is a new full-time position working closely with the Porters, Team Leaders and Senior Supervisor to effectively deliver the Portering service, supporting in the delivery of a first class, patient focused service.
The successful candidate will use the data captured within CapMan (task management system) to ensure appropriate Portering resource is allocated effectively in real-time to support improved best use of resource, improved response times, service improvement and patient flow.
What skills and experience do you need for the role?
- You will have experience of working with a task management or planning system and experience of rotas
- You will have excellent organisation, prioritisation and analytical skills
- You will have excellent communication skills and be able to provide a professional customer focussed service within resource.
- You will be able to work collaboratively across the Portering and stakeholder teams.
- The ability to work under pressure and to changing demands
- Experience of using Microsoft packages; Word, Excel & MS Office.
- Allocate the work for each shift and plan work effectively through consistent monitoring of the portering element of the CapMan system.
- Ensure services are delivered in line with all relevant Trust policies, procedures and updates.
- Ensure that effective communications systems are in place.
- Meet with Senior Supervisor and Team Leader when on shift, attend all meetings as required. Ensuring that requests for information are responded to as requested.
- Ensure task (job) requests include the correct information and rectify if required.
- Maintain an up to date log of all Portering Planet requests (including completion information) and allocate appropriate resource to complete during each shift.
- Responsible for assessing operational demand against rostered resource and effective allocation of resource. Where there is a potential for demand to exceed available resource escalate to Team Leader/Senior Supervisor as appropriate
- Support the Team Leader in supervising allocation of annual leave, return to work interviews as and when required. Receive all portering calls and requests for service allocating appropriate response.
- Adjust and re-direct available resources to sustain services in response to unplanned absences and /or operational requests.
- Maintain appropriate communication with the portering team at all times
- Answer emergency portering requests and ensure that porters respond immediately.
By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Bradford Teaching Hospitals NHS Foundation Trust this is your opportunity to be a part of that change.
WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnership’s ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.
Please see detailed Job Description and Person Specification attached to this advert for more information.
