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Resort General Manager

With 4,500 employees from Aberdeen to Bournemouth, Village provides an inclusive workplace where employees can grow, learn and be part of a community. We pride ourselves on being more than a place to work and creating an environment where wellbeing is paramount alongside a culture of reward, development, fun & friendship.

Does this sound like you? Fancy getting your hands on some of the most exciting and competitive benefits out there? Including:

• Complimentary Membership for our Health and Wellness Club for you and a family member or friend worth £1,500 a year!

• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast!

• Up to 40% discount on food and drink both on and off shift.

• An Incentive Reward points program that rewards you with monetary value points to redeem against an array of gifts, experiences and more.

• Cash reward points and the day off for your birthday

• Anniversary rewards for service milestones up to the value of £1500, to spend on our Reward Portal.

• Access to a huge bank of Lifestyle savings including discounts and cashback offers on many high street brands

• Option to purchase a further 5 days annual leave to spend however you wish and spread the cost throughout the year

• Access to a Wellbeing Centre, featuring benefits and support across Body, Mind, Money, Nutrition and Social Wellbeing.

• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.

• Excellent training and development opportunities including our Rising Stars programme

• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform

• Access to our Employee Assistance Programme, offering support and counselling

• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities

• And so much more!!

As our General Manager, you will…

• Deliver the group strategy in order to deliver commercial returns
• Drive and adhere to consistent brand standards and profit performance
• Drive quality and value that ensures amazing hospitality
• Create an engaged team through development opportunities, reward & recognition and a culture of team work
• Achieve excellent guest satisfaction scores, external audit and internal audit scores
• Communicate the transactional marketing strategy to Heads of Department to ensure collateral is used in a timely and appropriate way
• Build close working relationships with marketing and build brand awareness utilising tools such as Inbox and social media sites
• Participate in the recruitment and promotion of all employees
• Using the KPI’s, benchmark hotel departments and focus on the bottom performers to drive improvement and highlight underperforming managers

• Will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations.
• Will be expected to achieve a level of service through the constant monitoring of our established brand standards.
• Should be highly attentive to detail and be capable of delivering consistent standards.
• Should have a warm, personable nature and a can-do attitude.
• Must have experience in a similar environment with the knowledge and confidence to deliver.

Join the team that Work, Grow & Play the Village Way

Please note

All offers are subject to a successful DBS check in this role

Resort experience essential