Resolution Caseworker Liverpool, England
Job description
An exciting opportunity has arisen to become an integral member of the Resolution Team, managing complex complaints from our patients and service users.
We are committed to providing the required knowledge and skills to either start or continue your development in this field of complaint handling and investigations.
The successful candidate should have a keen interest in improvement, and enabling positive change and feedback throughout all areas of the service that NWAS provides. We work closely with service lines throughout NWAS, inclusive of Paramedic Emergency service, Patient Transport Service and Emergency Operations Centre. We would therefore welcome candidates with experience or knowledge of the services that NWAS provides, and those who can build on these already strong relationships needed to enhance complaint investigations.
Communication, both verbal and written is a key element of the role. On occasion, you may be asked to travel across the region to meet with complainants and other services in person and as such, the successful candidate will require excellent communication skills when meeting people face to face.
For more information about this vacancy, please contact Gary Pedder, Resolution Officer.
[email protected]
0151 452 1638
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Please ensure that your read the full Job Description and Person Specification before applying for this role.
