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IT and Telecom Services is responsible for designing, maintaining and supporting a vast array of IT and telecom assets, IT applications and safety-critical technology that keep the rail network moving.

The team is responsible for the IT helpdesk and helping colleagues across Network Rail understand what can be done with constrained funds for IT-driven business change. They also deliver the telecoms connectivity that underpins the operational railway and the corporate estate. Our specialist telecoms services and insight enable the routes, regions and rail industry to deliver continuing, improved operational capability and performance benefits for passengers and freight users.

To contribute to developing and improving the strategy and processes for Resilience across the business function, providing assurance for its preparedness against business interruption.

Key Accountabilities

• Execution and monitoring of Resilience* strategies and processes, utilising KPIs to evaluate the efficiency and effectiveness of these and create a culture of continuous improvement.

• Subject Matter Specialist for the provision of advice to the functions leadership team to provide awareness and an ability to manage and respond to risks.

• Delivery of Resilience activities for the function including development, maintenance, and continuous improvement of processes to manage Business Impact Analyses and Contingency Plans; to plan for the function’s preparedness.

• Support the IT Resilience Manager in the creation and delivery of an Exercise Programme and delivery of assurance activities to the function’s leadership teams, in order to provide confidence in the function’s preparedness.

• Review and articulate internal, external, regulatory, and legal requirements and relationships for resilience that the function must adhere to, providing assurance on the functions position.

• Engage with external stakeholders, acting as the functions Resilience Specialist, to influence resilience with interested parties including those from the wider rail industry, regulators and government.

• Facilitate the promotion of Resilience within the function through the influencing of key stakeholders and driving a change in behaviours such that Resilience becomes embedded into business processes.

• Undertake detailed reviews of technical solutions and plans to ascertain their level of resilience and produce detailed reports, encompassing recommendations to the functions Leadership Team.

• Operational management of external suppliers to assess that their activities deliver against the needs of the organisation, identifying mitigation strategies for where critical activities are not protected.

Essential

• Membership of a relevant professional institute (e.g. AMBCI)
• Qualified in a relevant service framework (e.g. ITIL)
• Proven experience in one or more resilience disciplines (e.g. Business Continuity, Disaster Recovery, Incident Management and Emergency Planning)
• Knowledge and experience in a range of technologies/tools for Continuity planning and execution.
• Demonstrable knowledge of resilience standards, legislation and best practice
• Able to set individual goals, objectives and priorities, and balance these with challenging deadlines in a fast moving environment that is dynamic, safety oriented and technology dependent
• A proven communicator with influential, persuasive and negotiation skills across all levels in the organisation

Desirable

• Educated to Post-Graduate level or be able to demonstrate equivalent experience of competencies
• An interest or experience in the in the UK and international Rail or ICT sectors or comparable technology dependent sector
• ISO22301 Lead Auditor qualified
• Good understanding of Information Security principals and policies (e.g. ISO27001)
• Relevant OGC Qualification (MOR, MSP or Prince)

Leadership Capability

Positively demonstrates the company values and the most relevant leadership capabilities for the role undertaken, with two/three leadership capabilities periodically reaching ‘Role Model’ level and three/four consistently reaching ‘Good/Adds Value’ level. Remaining capabilities can be at ‘Job Neutral’ level.

• Tracking Performance
• Thinking Flexibly
• Creating Solutions
• Influencing others
• Making Things Happen
• Putting The Customer First

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds, and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Vacancy type: Permanent

Location: The Quadrant, Milton Keynes

Closing date: 2nd October 2023

Band & Salary: Band 4C

About us

We’re an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

• Flexible working patterns such as working from home and working compressed hours
• A range of pension schemes
• Healthcare Scheme
• Rail and underground season ticket subsidies up to 75%
• 28 days annual leave, plus bank holidays and volunteering days (5 days)
• 2 weeks paid reserve leave for our Armed Forces community
• Cycle to Work Scheme
• GymPass – Access to gyms across the UK
• Access to ‘My Benefits’ portal which include discounts in food, technology, and experience days