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JOB DESCRIPTION

Job Title: Residential Sales Administrator

Department: Residential

Issue date: December 2022

Role description

You will be responsible for supporting the Residential department with any administrative and

secretarial duties that are required within the Wharfe Valley. Your consistent and efficient support

will help the team make the best use of their time in line with business objectives.

You will practice high levels of discretion and confidentiality with regards to any information that

you may be privy to.

In addition to carrying out a range of day-to-day administrative activities, you will also have

responsibility for specific projects and tasks, as required and directed by the Senior Management

team.

Key responsibilities

• Carry out a range of secretarial duties including; compiling letters, responding to emails,

creating memos, compiling reports, audiotyping, filing and archiving.

• Efficient and effective diary management.

• Provide supporting documents for meetings and appointments.

• Respond in a timely manner to any internal and external queries via email, face to face and

telephone – delegating where appropriate.

• Carry out any administrative tasks for onboarding new properties; ensure all required

documentation is retrieved from relevant parties and uploaded to the Company system.

• Regularly and accurately updating the Company system throughout the property sales

process, ensuring deadlines are met.

• Compile relevant letters to appropriate parties throughout the sales process, ensuring the

procedure is followed accurately.

• Accurately log disbursements and create invoices for the client.

• Liaise with clients and suppliers throughout the sales process, ensuring all parties are kept

informed.

• Check that commission claims from Sales Negotiators are accurate.

• Dealing with anti-money laundering checks.

• Raise invoices to Solicitors to claim any commissions.

• Work closely with other administrators across the departments to ensure admin

requirements are met.

• Compile any ad-hoc reports as requested by Directors.

• Carry out any other reasonable duties required by the business.

• You are expected to adhere to the Company Standards of Service and Health and Safety

compliance.

Skills

Attributes

• Ability to manage own workload and prioritise tasks

• Strong desire to satisfy customer needs and achieve results

• Excellent communication skills, both verbal and written

• Conscientious, hard-working and self-disciplined

• Ability to work to deadlines/targets for self and others

• Works effectively and calmly under pressure

• Ability to work on own initiative

• Active team player

Essential

• Highly articulate with a clear telephone manner

• Excellent customer service ethic

• Excellent IT skills – with a good knowledge of Microsoft Word, PowerPoint, Excel and

Outlook

• Ability to multi-task

• High attention to detail

• Highly organised

• Highly self-motivated

Desirable

• Experience of working in an office environment

• Previous secretarial experience

• Strong understanding of the Company’s products and services