Residential Concierge

Residential Concierge United Kingdom

lrm property management
Full Time United Kingdom 30400 GBP ANNUAL Today
Job description

OVERVIEW

Day Concierge - The Principal Tower- Central of London

The role of the Concierge is to provide a safe residential environment, the highest level of intuitive service, and customer care - combined with personalised communication/interaction with all stakeholders; all in line with the agreed service standards and procedures. Each resident is to be afforded with a unique service experience, and every request is to be completed promptly, decisively, and with grace – always adapting, continuously improving.

ROLE DESCRIPTION AND OBJECTIVES

Responsibilities include but are not limited to;

  • Consistently provide, for all stakeholders, a sincere, courteous, bespoke and prompt interaction (in person, via the PT Residents Portal, through telephony, and via applicable media channels). -
  • Partaking in daily Front of House operations, ensuring quality-standards, and surpassing the expectations of all stakeholders.
  • Maintaining continuous awareness of cultural, demographic and social differences which are needed to meet distinctive requests and responsibilities. -
  • Anticipating stakeholder needs, including asking questions to better understand preferences – reading non-verbal communication cues, and acting on them, whenever possible.
  • Continuously following up on requests, and reporting back; ensuring that stakeholder requests are processed, and expectations are always met, and when possible, surpassed.
  • Establishing relationships with local attractions, restaurants and 3rd party service providers; in anticipation of adding value and enhancing resident experiences. - Instructing new starters – taking part in the induction process, ensuring that all concerns are communicated to the Operations Manager.
  • Managing and maintaining a log of all post/packages/deliveries/collections to and from the building, communicating movement of relevant items to residents and management.
  • Carrying out regular internal/external inspections and security checks; ensuring that all details are logged, and reported to the relevant parties.
  • Recognise/respond appropriately to any situation which has the potential to jeopardise the safety, security and well-being of the organisation and all its stakeholders.
  • Monitor and regulate all access to the property, administering/controlling right of entry for all suppliers, contractors and visitors.
  • In the event of a genuine emergency and in the absence of the Senior Managers, take up the responsibility of Emergency Controller, as stipulated in the Emergency Plan.
  • Conducting comprehensive and informative handovers with colleagues on the development ensuring a seamless service

Job Types: Full-time, Permanent

Salary: £30,400.00 per year

Benefits:

  • Company pension
  • Life insurance
  • Referral programme
  • Wellness programme

Schedule:

  • 12 hour shift
  • Day shift
  • Weekend availability

Work Location: One location

Reference ID: TPT-Day Concierge
Expected start date: 24/03/2023

Residential Concierge
lrm property management

Related Jobs

All Related Listed jobs

Store Manager
The Original Factory Shop Sturminster Newton, England 24500 GBP ANNUAL Today

As we are a proud community retailer you will actively encourage engagement with the local area to deliver top results.

Warehouse Apprentice (MM)
EDA Apprenticeship plus London, England 11550 - 22776 GBP ANNUAL Today

Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, cafes that give us access to electricity from lighting our

electrical engineer
GSK Ware, England 70000 - 41000 GBP ANNUAL Today

electrical engineer Ware, England

Site...

General Manager
Host Staffing Maidstone, England 50000 - 55000 GBP ANNUAL Today

Award winning training and development programmes. Possibility to earn up to 30% of your salary in bonus. 25% off Food & Drink for you and ALL your friends in

Front of House Staff / Receptionist
ibis Leicester City Leicester, England 21924 GBP ANNUAL Today

As a Guest Service Assistant you could be *checking-in guests at Reception*, preparing food in the kitchen,*serving at the bar or at dinner, answering the