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Job description

OVERVIEW

We are looking for excellent Day and Night Concierges to join a brand new luxury residential development in the vibrant and expanding area of Vauxhall. One Thames City is a fantastic landmark development and we are looking for a capable team who will help to deliver the vision and service excellence of the scheme. One Thames City will provide a total of 1500 residential units once complete, in addition to a provision of extensive mixed-use commercial space incorporating office, retail and leisure. Developing and nurturing a strong, supportive team-culture & environment is very important to us – we pride ourselves on our distinct ambiance, our dedication to staying unique, and our business approach of continuous improvement towards service excellence

ROLE DESCRIPTION AND OBJECTIVES

The role of the Concierge is to provide a safe residential environment, the highest level of intuitive service, and customer care - combined with personalised communication/interaction with all stakeholders; all in line with the agreed service standards and procedures. Each resident is to be afforded with a unique service experience and every request is to be completed promptly, decisively, and with grace – always adapting, continuously improving.

Responsibilities include but are not limited to;

• Maintaining accurate logs for all visitors to the development
• Receiving and managing all residents’ deliveries ensuring accuracy in reporting and appropriate notifications are sent out to residents as required
• Meet and greet all residents and visitors in a friendly and welcoming manner ensuring all enquiries and questions are dealt with and responded to in a timely manner
• Ensure all health and safety issues are highlighted to appropriate person and dealt with efficiently
• Conducting comprehensive and informative handovers with colleagues on the development ensuring a seamless service

Job Types: Full-time, Permanent

Salary: From £28,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Referral programme

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your preference Days or Night shifts?

Experience:

• Hotel & Accommodations Concierges: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: One location

Reference ID: lrmPrimeConcierge