Residential Assistant Summer 2023 Sunderland, North East England, England
Job description
To assist in the pastoral care of residents within student accommodation; providing a first
point of contact for queries out of hours, maintaining an oversight of student behavior,
providing a safe and secure residence and encouraging the development of a student
community within the policies, procedures and regulations of the University.
Key Responsibilities
and Accountabilities:
- To provide a first point of contact for resident’s outside of normal office hours.
Monday to Friday 5.30pm to 8am, weekends (48hrs), Bank holidays and
University closed days (24 hrs).
- To work as part of a team with Accommodation Assistants,
Accommodation Managers and University (and on‐site) Security.
- To assist in establishing and maintaining social contacts with residents in halls
- The RA team at each Hall will be expected to organise social events
throughout the academic year for the Residents in your Hall.
- Actively promote good environmental good practices, social events and
- To staff the hall reception area when required and undertake basic reception
duties offering assistance, support and information to residents as
appropriate within duty rota period.
- To assist in all matters to do with the general wellbeing, safety, security and
conduct of residents in line with University regulations.
- To assist the site manager in facilitating bi‐annual fire drills.
- To ensure that records of noise disturbances and other instances of anti‐social
- To respond to all occurrences of fire alarm activations assisting onsite Security
Special
Circumstances:
University of Sunderland
Role Profile
Part 2
Part 2A: Essential and Desirable Criteria
Essential
Qualifications and Professional Memberships:
Knowledge and Experience:
• Ability to communicate well both verbally and in writing, use of email and
Microsoft word.
- Ability to respond calmly and authoritatively to possible emergencies and
- Demonstrable examples of ability and willingness to help others.
- Good understanding of customer service and care
- Appreciation of the need for confidentiality with regard to all matters relating
to operations of halls, students and staff.
- Awareness of student needs
- Report writing experience
Desirable
Knowledge and Experience:
• Good numeracy and literacy skills
- Awareness of equal opportunities issues
Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage
Communication
Oral
- Communication is initiated, in a timely fashion
- Information is summarised accurately
- Recipients reactions are noticed and appropriate responses are given
Written
- Written material is well structured, clear and concise
Decision Making
Independent decisions
- Considers wider impact of decisions, assesses possible outcomes and their
- Uses judgement to make decisions with limited or ambiguous data and takes
- Distinguishes between the need to make a decision, when to defer and when
Collaborative decisions
- Helps others to explore options that initially appear to be inappropriate or
- Enables others to contribute to decisions
- Ensures that options are weighed, outcomes identified and chances of success
- Challenges decisions, appropriately to ensure consideration and processes are
robust
Provision of advice
- Anticipates and highlights issues that need to be taken into account
- Outlines possible impacting factors, assessing their degree of influence on the
- Ensures previous learning is included
Pastoral Care and Welfare
- Calms and reassures those in distress
- Provides assistance recognising the limits of own ability and responsibility.
- Refers to others when extra help is needed
Planning and Organising Resources
- Suggests ways of improving working practice and use of resources
- Creates realistic plans to achieve own deadlines and objectives
Monitors progress of self and or others so that corrective action can be taken if
needed
Service Delivery
- Has accurate and up to date knowledge of services available in own and
- Correctly refers customers elsewhere
- Ensures that the experience of each customer is positive and satisfactory
Date Completed: 19 February 2018
