resident manager Toronto
Job description
ICE Condominiums is a large condominium in downtown Toronto with a $9M+ annual budget and over 1,300 units. We provide an unparalleled workplace environment where employees are provided opportunities to learn and innovate, which is both challenging and rewarding enabling unequaled opportunities for career development. We believe in using technology and best practises from a wide range of industries to challenge the status quo of typical condominium management, and provide employees with the tools, resources, and scope needed to accomplish this. We attract and retain people who are naturally curious, not afraid of failure, eager to grow and learn, and build their careers.
We are looking for a full-time Assistant Condominium Manager to join our on-site management team. This opportunity is for anyone wishing to enhance their condominium management career within a unique condominium environment. We have a supportive environment where you will be able to leverage your management experience in a busy condominium where technologies have been implemented to improve efficiency and resident experience. Our senior team will provide mentorship and ongoing guidance to the successful candidate to ensure success!
What You’ll Be Doing
Under the supervision of a General Licensee:
- Provide customer service (phone, in-person, and email) and respond to condominium owners and residents within a maximum of 1 business day
- Responsible for analyzing, coding, and processing invoices (including matching to work orders / purchase orders) for approval by senior management and the Board of Directors
- Prepare information and track for Status Certificate requests
- Assist senior management with the preparation of Information Certificates
- Support accounts receivable activities in conjunction with the Corporation’s accounting provider
- Prepare and track charge-back letters, notices, charges, etc., and coordinate collections activities with the Corporation’s accounting provider
- Involved in organizing and attending Board meetings (as needed), annual general meetings, and other owners’ meetings
- Assist with management reports and deliverables
- Assist with the administration and management of projects, contracts, and contractors
- Draft notices and letters
- Handle administrative tasks, such as ordering supplies, arranging courier deliveries, organizing/filing the Corporation’s records, etc.
Compensation: $55,000 - $65,000 per year, plus performance-related bonus and health benefits. Compensation range is flexible for exceptional candidates.
What You’ll Bring to the Team
- Impeccable written and oral communication skills.
- Excellent relationship-building skills with a proven ability to resolve disputes with professionalism and de-escalation.
- Experience in condominium management is an asset
- Enrollment as an OLCM limited licensee is strongly recommended
How You’ll Work
- We are an on-site first workplace because we believe the best way for our team to understand resident experience is by spending as much time in the building as possible. Though you would spend most of your time at various places throughout the condominium, you would have a space at well-appointed offices in the condominium (near downtown Toronto core) and be on-site five days per week.
- Your colleagues will include condominium management staff; you will work closely with them particularly on matters that affect residents directly, as well as amenities and projects.
Why You’ll Love Working Here
- We’re on an unprecedented journey to offering the best possible management services to fulfill our vision. We will provide challenging and engaging work that you will not find anywhere else.
- Your supervisor, as well as the condominium board of directors, supports your development by providing ongoing feedback, 1-on-1s, and training opportunities.
- You’ll learn more here than anywhere else! Our team has diverse backgrounds and skillsets and we are passionate about applying best practises from all industries within the condominium setting. Your work will be varied and provide exposure that allows you to develop as a well-rounded condominium management professional capable of handling any challenge.
- You will be joining a thoughtfully-developed culture offering employees a unique environment where team members have opportunities for autonomy, ability to take calculated risks and learn from successes and failures.
- The leadership team is supportive and caring, sharing a relentless focus on delivering an excellent resident experience and operations management.
Job Types: Full-time, Permanent
Salary: $55,000.00-$65,000.00 per year
Benefits:
- Company events
- Extended health care
- On-site gym
- Paid time off
- Tuition reimbursement
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
Supplemental pay types:
- Bonus pay
Work Location: In person
Expected start date: 2024-06-21
