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We’re seeking someone who is an excellent communicator, organised and caring in nature to join us as a Resettlement Officer.

You’ll have experience supporting vulnerable people, practical knowledge of helping vulnerable service users access housing services, and in-depth knowledge of housing and welfare benefits system.

This role will focus on supporting guests and hosts under the Homes for Ukraine and Afghan Resettlement Scheme across Milton Keynes.

You will lead on preventing homelessness and build relationships within the sector to help support Ukrainian and Afghan Refugees.

We offer flexible working arrangements including homeworking with the requirement to come into our city centre offices once a week. We’ll provide you with a full suite of IT equipment to enable you to work effectively.

• We are looking for a dedicated and enthusiastic Resettlement Officer to join our busy and newly formed team. You will work with colleagues in ensuring a first-class customer service is provided to customers approaching our service.
• Provide an effective and efficient support service to the Refugee Resettlement Programme including offering office-based appointments, outreach support, provide drop-in sessions and home visits.
• Liaison with private sector landlords to promote MKCC’s landlord incentive scheme.
• Support refugees with information about refugee community organisations and agencies for longer term support.
• Develop and build strong relationships with colleagues & partner agencies

• You will need experience of direct customer casework and the ability to advise vulnerable service users on a range of welfare, finance, health, housing, and immigration related issues.
• Ability to prioritise and manage own workload.
• Knowledge and understand of the difficulties faced by refugees.
• Excellent communication skills with the ability to build rapport with customers.
• A valid UK drivers’ licence and access to own vehicle.

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-

• Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
• 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
• Holiday Purchase Scheme.
• Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
• Cycle to Work Scheme.
• Health Cashplan.
• MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
• Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
• SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
• Homebuy Scheme (for eligible roles).
• Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
• A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
• Childcare Subsidy.