Reservations Ticketing Agent London, England
Job description
EVA Air is a Star Alliance member and was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America.
EVA Air has once again earned SKYTRAX's 5-Star Airline certification in 2023. It's an honor the airline has merited for eight consecutive years since 2016.
EVA Air offers passenger’s choice to give them a comfortable, relaxing journey combined with a friendly, attentive service with the numerous awards they have won.
Job Description
- Handling all incoming customer queries and questions through phone and scene.
- Handling Frequent Flyer Programme issues.
- Responding to customer complaints in an efficient and professional manner.
- Providing quotations and checking product availability.
- Handling payment transactions, issuing tickets and refund queries.
- Daily/Monthly reports.
- Adhering to a company’s policies and procedures when interacting with customers
- Staying up to date regarding a company’s products, services and policies by attending training sessions
Essential
- Excellent verbal communication skills to clearly share and relay information.
- Excellent customer service skills to ensure that customers receive satisfactory and reasonable service.
- Strong analytical and problem-solving skills to correctly identify issues and determine the most effective solutions.
- Stamina to handle high volumes of calls and consistently provide excellent service.
- The ability to remain calm and polite when dealing with complaints or challenging clients.
Desirable
- Previous travel agency / airline background experience.
Please note that as this is a permanent position we require someone who has the permanent right to work in the UK without sponsorship.
Reservations and ticketing training will be given.
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
- Private medical insurance
- Profit sharing
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 30/06/2023
