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Job description

EVA Air is a Star Alliance member and was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America.

EVA Air has once again earned SKYTRAX's 5-Star Airline certification in 2023. It's an honor the airline has merited for eight consecutive years since 2016.

EVA Air offers passenger’s choice to give them a comfortable, relaxing journey combined with a friendly, attentive service with the numerous awards they have won.

Job Description

• Handling all incoming customer queries and questions through phone and scene.

• Handling Frequent Flyer Programme issues.

• Responding to customer complaints in an efficient and professional manner.

• Providing quotations and checking product availability.

• Handling payment transactions, issuing tickets and refund queries.

• Daily/Monthly reports.

• Adhering to a company’s policies and procedures when interacting with customers

• Staying up to date regarding a company’s products, services and policies by attending training sessions

Essential

• Excellent verbal communication skills to clearly share and relay information.

• Excellent customer service skills to ensure that customers receive satisfactory and reasonable service.

• Strong analytical and problem-solving skills to correctly identify issues and determine the most effective solutions.

• Stamina to handle high volumes of calls and consistently provide excellent service.

• The ability to remain calm and polite when dealing with complaints or challenging clients.

Desirable

• Previous travel agency / airline background experience.

Please note that as this is a permanent position we require someone who has the permanent right to work in the UK without sponsorship.

Reservations and ticketing training will be given.

Job Types: Full-time, Permanent

Salary: From £25,000.00 per year

Benefits:

• Private medical insurance
• Profit sharing

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 30/06/2023