Reservations Supervisor - Mayfair, London Mayfair
Job description
Reservations Supervisor - Mayfair, London
Expect the unexpected...
Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.
A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What's in it for you as Reservations Supervisor:
- Up to £34,000 including service charge
- Employee recognition awards
- Cashback healthcare cover
- Dry cleaning of uniform
- Career development on your Mayfair journey with recognised training providers
- Generous friends and family rate at Iconic Luxury Hotels
- 25% discount on all food and beverage
- Wellbeing calendar of events
- Cycle to work / safe bike store
- Season ticket loan support
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
Reservations Supervisor - About You
- Previous experience working within hotel reservations department
- Opera Cloud knowledge would be an advantage
- Be able to remain calm under pressure in order to deliver the best guest experience
- A natural ability to sell our products and services, as well as a keen eye for detail
- Strong organizational skills and ability to prioritise tasks
- Confidence in your written and spoken English language to ensure our guests are dealt with in a polite and professional manner at all times
Responsibilities of the Reservations Supervisor
- Maximise the revenue and profitability of the room sales for The Mayfair Townhouse through high standards and product knowledge
- Identify areas of improvement for better service standards with a general theme of anticipating the guests' needs
- Process all reservation requests, changes, and cancellations received by phone or mail
- Identify guest reservation needs and determine appropriate room types for requirements
- Ensure billing instruction are correctly updated
- Continuously check reservations and report daily – length of stay bookings, high rates, cancellations etc
- Control and maintain room inventory
- Assist Revenue Manager with commissions and reporting, daily pick-up reports, month end reports and revenue decisions
- Work closely with Revenue Manager in making overbooking decisions and working with Front of House team to balance room inventory
- To show teamwork and flexibility and liaise with our other Iconic properties on a daily basis for guest requests and daily correspondence checks
We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
