Reservations Manager - Winchester Winchester
Job description
Reservations Manager - Winchester
Reservations Manager 30000 per annum Holiday Inn Winchester, Winchester
Our Holiday Inn Winchester is an exciting and innovative hotel where each day is uniquely different. Located on the edge of the beautiful South Downs National Park and within five minutes from Winchester City Centre it’s accessible location and multi-million-pound refurbishment has made it into one of the flagship Holiday Inns in the UK. With that in mind, the Holiday Inn Winchester is a great place to kickstart your hospitality career or if you’re looking to progress your journey, this is the place where future can become reality.
Modern and contemporary, this award-winning Hotel offers something for all. It's a big operation, so you’ll need to be hands on, with 131 rooms, 8 flexible event spaces, The Odyssey Restaurant, Bar and Pizzeria and our stunning ANA Spa. Whether it be a pre-cruise stay, accommodation for a business trip, a relaxing spa-day, wedding, birthday party or family celebration, our hotel offers it all.
This could be your opportunity to work somewhere fast-paced and growing, somewhere where you can be yourself, create memorable experiences for every guest and put your stamp on the ever-evolving brand that is the Holiday Inn.
The Role:
We are looking for a friendly Reservations Manager to join our team. Leading the Reservations Team, you will be an important part of the Hotel Leadership Team maximising all revenue opportunities through execution of sales strategies, delivering the right rates for the right rooms at the right times. You’ll need to be both re -active and proactive and work with a forward thinking, planned approach. Being a commercial thinker you’re able to challenge the norms and drive a sales culture. You’ll ensure no booking is overlooked or unanswered and no opportunity is unconverted. You will play a key role ensuring this happens.
You are often the first person our guests speak to on the phone so it will be your responsibility to set the tone and make a great first impression. You’ll exceed their expectations, providing them with an excellent guest experience right from the start. You’ll usually be found in the Front Office taking calls or responding to booking queries of guests or clients. You’ll need to be IT savvy and be comfortable in an office environment. Much of your role will be autonomous so you’ll be confident working alone, but you will still need to be able to work as part of a team, supporting other HOD’s and the rest of the Front of House team when needed. In a customer focused role you’ll have a passion for customer service and ensuring you offer the best possible deals and packages for our guests.
The Ideal Candidate:
We’re looking for an experienced Reservations Manager who has a passion for exceeding gust expectations. Previous experience managing a busy sales/call centre environment is highly desirable. You’ll need commercial experience in writing and delivering budget with monthly P&L reviews. You’ll be confident and competent using IT systems such as Microsoft Office, Opera, Concerto etc. You will need to demonstrate exceptional communication skills, both face -to -face and via phone/email, ensuring all queries are dealt with in a prompt, friendly and professional manner. It’s important that you have an outgoing personality, a flexible approach to working and a strong attention to detail.
All applicants must be eligible t
