Reservations Executive Bristol, England
Job description
Are you an adventurous soul? A champion of good design and beautiful experiences? Are you in search of opportunity, growth, and a better world?
Then maybe you belong with us.
We’re searching for a Reservations Executive in Bristol to join our team of free thinkers and collaborators on a 6-month Fixed Term Contract.
In this role, it will be your job to provide consistently outstanding and delightful guest experiences, as well as taking responsibility for understanding, meeting and even exceeding your own objectives and KPIs'. You'll be responsible for answering telephone, emails, webchat and resolving any issues in a professional manner.
A role less ordinary.
- Ensure that you are fully conversant with relevant company policies, processes and operations, products, rates, brands, promotions and services
- Answering telephone, emails and resolving issues in a professional manner, in keeping with each brand approach
- Follow edyn policies and procedures to ensure that customer service processes run smoothly, and the customer is satisfied
- Handle reservations and general guest queries and product information requests in an efficient and timely manner and to maximise guest delight and sales opportunities
- Manage changes to existing reservations if necessary
Who you are.
- Previous experience in a customer support or facing environment ideally in hospitality (but this is not essential)
- Sales or reservations experience is preferred
- Exceptional interpersonal skills, with excellent written and verbal communication
- Good time management and organizational skills
- Patience, good listening skills and the ability to show empathy
- The ability to make decisions and use own initiative
- Growth mindset, open to new ideas, embrace feedback & coaching and challenge beliefs to deliver an exceptional customer experience
Why grow with edyn?
- Competitive salary of up to £23,000 per annum, rising to up to £24,000 after completion of your probation period.
- Quarterly bonus scheme
- 22 days’ holiday (plus the option to buy more)
- Wellbeing benefits (cash plan and an Employee Assistance Programme)
- Free nights in our properties
- Recognition schemes
- Pension (the tax efficient way)
- Sick pay
- Other benefits tailored to you
Our natural habitat.
We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
You will be based in our Edyn Head Office in Bristol. Please be aware that this position is a 6-month FTC.
Our core business hours are 7am – 12am, 7 days per week and shift patterns are in place to cover these hours
About edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere
