Reservations & Events Agent High Wycombe, England
Job description
Reservations and Events Agent
£21673.60 plus IHG benefits
Holiday Inn High Wycombe M40 J4, High Wycombe HP11 1TL
WHY JOIN US?
As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023!
- Stays across the UK at employee rate (a HUGE discount!)
- Discounted Friends and Family rates (that’ll make you really popular!)
- 50% off food and beverage in our hotels
- A range of development and apprenticeship programmes
- We’re committed to your development and progression with lots of promotion opportunities
- You’ll get all meals on duty (because hard work is hungry work!)
- Uniform provided
- We’re big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being
- Flexible working arrangements
- Discounted use of leisure facilities
- Refer a Friend incentives to influence your earning potential.
THE ROLE
As ‘Reservations and Events Agent’ you’ll be on the front line, delivering on our mission!
You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
WHAT YOU’LL BE DOING
- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online bookings
- Converting enquiries into sales
- Processing, amending and updating bookings as required
- Maximising revenue through upselling
- Administration and Technology savvy
- Available to work when the team and customer needs you most
WHAT’LL MAKE YOU A GREAT FIT FOR US HERE AT VALOR
Do you eat, sleep and breathe customer service?
Why not RESERVE your place on our team?
At Holiday Inn High Wycombe we’re on the hunt for a focused reservations sales agent, someone who knows what our guests want and can take staying with us a dream come true.
You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages " ensuring that maximum occupancy and room rates are achieved.
When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP’s and special events.
We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.
If we’ve got you SOLD then get in touch today…
WHAT YOU’LL BECOME A PART OF
Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.
Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.
HOTEL DESCRIPTION
Situated a short drive from the peaceful city centre, Holiday Inn High Wycombe offers easy access to Heathrow International Airport in under 20 minutes. The hotel has 7 modern event rooms of various sizes, all ready to accommodate meetings, conferences and celebrations. Guests can be in Birmingham or Oxford in no time, or take a trip nearby to the delightful sights of Wycombe Swan Theatre or Wycombe Museum. Guests needing refreshment or relaxation can visit the lively hotel restaurant or bar, or grab coffee to go from the on-site Starbucks.
Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.
Please visit https://valorhospitality.com/to learn more about our existing hotels, other exciting job opportunities and our company.
Job Types: Full-time, Permanent
Salary: From £21,673.60 per year
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- High Wycombe, HP11 1TL: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: RM&E
