Reservations Consultant

Reservations Consultant London, England

Major Travel
Full Time London, England 34000 - 40000 GBP ANNUAL Today
Job description

Main purpose of the role:

The post holder will ensure the high levels of service are maintained. They will handle calls and emails from agents and provide a friendly & informative service when booking holidays.

Experience in a similar Sales or Reservations role in the Travel industry is preferable.

Reports to: Head of Sales

Key Responsibilities:

  • Dealing with enquiries and to sell holidays
  • Turning enquiries into bookings
  • To offer suitable packages and ancillaries within the requirements
  • To maintain a high level of customer service at all times
  • To achieve monthly sales targets
  • To use personal travel experience and product knowledge to sell appropriate holidays
  • To follow up on all enquiries made
  • Cross-selling to alternative holidays
  • To undertake any other duties or projects commensurate with the nature and grade of this post as required

Personal Qualities/Skills:

  • Relevant experience in a target driven environment
  • Experience preferably in a sales/travel environment
  • Excellent geographical knowledge and previous travel experience essential
  • The ability to communicate effectively both written and verbally
  • To have a professional manner
  • To have a passion for travel
  • To have a basic knowledge of standard PC systems (full training will be given on in-house systems)
  • Basic knowledge of ABTA/ATOL regulations
  • Excellent time management skills
  • Ability to work under pressure and independently
  • Organisational skills and ability to multi-task
  • Proactive & enthusiastic
  • Supportive
  • Team player

Hours: Mon-Fri 9:00-18:00 + Saturday 10:00-17:00 (rotational basis)

Salary: £34,000 OTE (Basic + Uncapped Commission + Bonus)

Once fully trained, this position can be offered as a hybrid role of 3 days in the office and 2 from home.

Job Types: Full-time, Permanent

Salary: £34,000.00-£40,000.00 per year

Benefits:

  • Company events
  • Employee discount
  • Free or subsidised travel
  • Free parking
  • On-site parking

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Commission pay

Experience:

  • travel sales: 2 years (required)
  • GDS: 2 years (required)

Work Location: Hybrid remote in London, W10 4BQ

Reservations Consultant
Major Travel

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