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Job Description

We are looking for a FUN, PASSIONATE & EXTROVERTED Reservations Agent who wants to join our fantastic team at Pullman London St Pancras hotel.

If you:

• Have the passion for customer service and hospitality
• Have great communication and customer relationship skills
• Loves working as part of a passionate team
• Enjoys working in a fast pace environment

We want you to join our gang!

Benefits

-Three complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year

• Pension Scheme
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Free meals on duty
• Free access to hotel Gym
• Up to 33 days of annual leave per annum

As a Reservations Agent, you will:

• Ensure that reservations are dealt with effectively and carry out room merchandising to maximize room revenue
• Ensure that all reservation calls are dealt with in a pleasant and professional manner
• Check all correspondence in connection with reservations and deal with it accordingly
• Run all appropriate reports connected with rooms as laid down in the Reservations Manual and distribute to the appropriate Managers
• Have excellent organisational and administration skills
• A previous knowledge of Opera Cloud is desirable

We are a 4 star property with 312 bedrooms, 17 meeting and conference facilities including the 446 seated Shaw Theatre and GA KingsX Bar & Restaurant.

Salary: £13.44 per hour (£27,256 per annum)

The successful candidate must already have eligibility to work in the UK.