Reservations Agent - Oxford, Oxfordshire Oxford
Job description
Reservations Agent - Oxford, Oxfordshire
Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.
We are on the hunt for a Reservations Agent to join our team at the Mercure Oxford Eastgate Hotel to support our excellent revenue team. Sound like you?
If so, you’ll be brimming with the friendliness and warmth that Troo is famous for, and capable of invigorating our revenue department with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and organised, which you’ll use to go above and beyond in making each guests’ experience truly special.
As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well understand our local market to drive the commerciality of our hotel.
You’ll be the first point of contact for reservations enquiries, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Here’s the role, You will:
- Be a hotel ambassador at all times. On the phone, sending a booking confirmation… you’ll know exactly how to bring our brand and company values to life
- Have an awesome eye for detail and find ways to maintain the highest standards
- Show a willingness to learn, and to embrace training and coaching opportunities when they arise
- Apply great communication skills, including a good level of spoken and written English, with everyone you meet, especially our multi-cultural clientele
- Embody a friendly, welcoming, enthusiastic manner while you’re on duty, so clients feel at ease and know they can trust you to help them in any way
- Work collaboratively with the General Manager and Reservations Supervisor to maximise hotel commerciality
- Promote our hotel with infectious enthusiasm
