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Job description

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Reservations Agent to join our Reservations team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Reservations Agent, your key focus will be to:

• answer all incoming Reservation enquiries, to the agreed departmental standard, and wherever possible to convert them to bookings
• input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
• ensure all system traces are actioned on a daily basis
• ensure all 'no-shows' from the previous night are followed up and charged accordingly
• perform general office duties such as photocopying, scanning, filing as and when required

Do you have? -

• excellent customer service skills and ability to build the rapport with guests
• ability to produce work with a high degree of accuracy and attention to detail
• strong organisational and administrative skills
• strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
• great team player attitude
• positive attitude