Reservations Agent Remote
Job description
ABOUT RELOCATEU
We are an UK based, award-winning serviced accommodation provider for business travellers with a local expertise and footprint across Europe & the Middle East.
Founded by two Global Mobility enthusiasts with a simple aim at heart: go above and beyond the call of duty to make a lasting impression on our guests.
At RelocatEU, our passion to go above and beyond for corporate employees and to boldly offer temporary housing in remote areas where no man has gone before, led us to develop a unique business model enabling us to provide cost-effective and duty of care compliant global mobility solutions.
Combining cutting-edge versatile technology and our unwavering values of kindness and empathy, we guarantee an exceptional and unparalleled relocation experience to corporate travellers.
It’s a great opportunity to join an international team in its exciting growth.
ABOUT THE ROLE
As our Spanish Speaking Booking Agent in our booking team you will be the main point of contact for our top clients and will work with them to make sure they are well looked during the reservation process. You'll contact suppliers of accommodations and negotiate with them keeping the client's wishes in mind. You'll multi-task handling multiple requests in different countries and currencies at the same time and keep track of services provided.
Some of the activities you’ll be responsible for are:
- Be a dedicated point of contact for our top clients, building strong client relationships: e.g. understanding their accommodation requirements & respond to their queries.
- Research and source the perfect housing solutions for our corporate clients.
- Advise our clients on the best suited properties according to their budget, family size, office location, bespoke requirements.
- Build strong relationships with our suppliers & negotiate rates.
- Issue quotes & proposals for our clients to match their housing request.
- Work closely with the IT team to identify bugs, generate new ideas and overall improvements to the service.
- Work on excel to create and calculate rates.
You should be willing to roll your sleeves up and get involved wherever you are needed!
REQUIREMENTS
WHAT THE RIGHT CANDIDATE WILL BRING TO THE TABLE:
- Ideally someone with 2-3 years sales and relocation, travel or letting experience in an office environment.
- A natural organiser with strong attention to detail.
- Go-getter attitude where you will think outside of the box and ensure that sales are secured. There always has to be a solution to ensure our clients get the best quality service.
- Ruthlessly efficient - ability to deal with multiple tasks at once and prioritise as necessary.
- Happy getting hands dirty with all types of tasks – evidence that you’re a real ‘do-er’.
- Perfect spoken and written English and Spanish.
- Creative thinker and looking for smart ways to improve the day-to-day process. Proactive about sharing and implementing your ideas.
- Comfortable speaking with customers - often you’ll be speaking to very senior people at a variety of organisations.
- Tech savvy as you will be juggling multiple software programmes.
- A fun & friendly team member
Job Types: Full-time, Permanent
Salary: £24,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Profit sharing
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application question(s):
- Have you lived and worked in Spain?
Language:
- Spanish at native level (preferred)
Work Location: Remote
