Reservations Agent (£25,000 per annum inc. tips) Part Time or Full Time Oxford, England
Job description
We are looking for a Reservations & Sales Agent to join the Reservations team at Le Manoir aux Quat’Saisons, A Belmond Hotel in Great Milton, Oxfordshire. The role is responsible for taking reservations for Rooms, Restaurant, Raymond Blanc Cookery School and the Raymond Blanc Gardening School. The role also involves answering enquiries, sales and talking with our guests about the services that we offer. You will be expected to organise special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.
The role is either part time or full time but will include weekends
Our people have a unique passion for delivering excellence to the highest standard. We look for people who aspire to learn new skills, are loyal, committed and wish to grow and develop within an inspiring culture. This is an excellent opportunity to work with a driven and passionate team focused on providing a quality experience.
Requirements
The ideal candidate will:
- Have previous experience in a reservations department or guest focused role
- Possess a courteous and professional telephone manner
- Have good organisational and computer skills
- Demonstrate a passion for attention to detail and excellence
- Be someone who wants to learn and develop
Benefits
The benefits of working at Belmond Le Manoir aux Quat'Saisons include:
- 28 holiday days including bank holidays, additional holiday days depending on length of service and a day off on your birthday
- A variety of staff discounts available at Belmond
- Staff discounts at Belmond Le Manoir and friends and family rates
- A guest experience after one year of service and every year thereafter
- Loyalty and recognition awards and special occasion gifts
- Excellent staff incentive programmes
- Meals provided on duty
- Auto enrolled into company pension scheme
- Eligibility to join the childcare voucher scheme
- Staff parties and social events
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