Reservations Administrator Watford, East of England, England
Job description
Resort Reservations is the first point of contact for all potential bookings at The Grove, and is a well-established team of knowledgeable, efficient and friendly agents who work tirelessly to ensure that when a guest gets in touch, either via phone, email or webchat, they’re on hand to provide 5 star service and be part of creating an unforgettable experience throughout the property.
We are looking for a strong administrator to support the Reservations team. Handling email communication and completing daily administration tasks. Excellent communication skills are also required to cover phone calls during busy periods.
This position is Monday-Friday 9-3pm on a Maternity cover contract.
About Us
The Grove is a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of every day life.
Across our 300-acre estate we offer fine dining, a range of outdoor activities (including our famed Golf course) and an indulgent award-winning spa and health club. Being family owned means that both our guests and our employees are treated as individuals and not one of the crowd.
Why join us?
Alongside the personable touches that come with working for a family run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team:
- The chance to make use of the on-site award-winning facilities such as the spa, golf course and gym.
- A staff canteen with a free meal during your shift
- A subsidised shuttle bus from Watford town centre
- Generous discounts for you and your family/friends on stays with the hotel
