Reservationist Birmingham, England
Job description
We currently have an amazing opportunity to join the team as Reservationist.
Bespoke Benefits… What’s in it for you?
At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.
We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.
The Role:
The Cube Hotel is located in Birmingham’s iconic building ‘The Cube’. Our hotel proudly homes the prestigious Marco Pierre White Steak House Bar Grill Restaurant on Level 25 which offers our guests luxurious surroundings, quality dining and stunning panoramic 360o views across the city’s skyline.
As Restaurant Reservationist you will form part of our small in-house sales team and will handle all guest bookings and enquiries over the telephone and via email. You will accurately capture booking details and specific guest requests and will then communicate with all departments ensuring an outstanding visit for guests. You should be an expert on menu options, promotions, and restaurant facilities to ensure sales are maximised and guests are always fully informed.
Requirements:
The ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests.
We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.
Duties will include:
- Ensuring all sales enquiries are dealt with in a timely and proactive manner.
- Delivering pleasant and efficient customer service to all stakeholders.
- Keeping up to date with the Hotel’s sales selling strategy.
- Ensuring all appropriate departments are informed of any guest specific requirements.
- Good PC literacy ensuring bookings are accurately entered onto the system.
- Ability to work unsupervised and with initiative.
- Able to utilising excellent communication skills to promptly answer phone calls, email booking enquiries and complaints.
- Excellent team worker with exceptional organisational skills and ability to multi-task.
- Undertaking of all training as required.
Being Bespoke:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.
Covid-19 Promise:
We continue to ensure that all of our premises continue to be a 'Safe place to work, stay and visit'. The health, safety and wellbeing of all of our employees, guests and third-party visitors is, as always, our upmost priority.
Reflecting Birmingham’s history as a cradle of invention, the Cube Hotel, Birmingham welcomes you with sleek styling and handcrafted furniture. Kick back in indulgent bathrooms or relish with a cocktail in the rooftop bar. Reconnecting with reality is instant, thanks to superfast WiFi.
Take advantage of the central location and discover the city's dazzling heritage in the Jewellery Quarter or pop into Harvey Nicks in The Mailbox mall. And after dark, try a 35-day aged steak in the hotel's Marco Pierre White Steakhouse Bar Grill or head off to welcoming, canal-side pubs in Gas Street Basin.
