Reservation Assistant London, England
Job description
ABOUT US:
We are London’s most iconic Italian delicatessen and restaurant, with locations all across London. First opened in 1944, Lina Stores is known for its fresh, handmade pasta, meats, cheeses, antipasti and many more products — all imported from Italy! Guests can enjoy our Italian dishes in our restaurant and take away the ingredients from our deli to recreate their Italian feast at home. We also have an online shop which allows customers to order online quickly and easily with seamless deliveries straight to their front door. All of this requires preparation, which is done in our very own production kitchen in Peckham, Cucina da Lina, where we develop our high-quality Italian recipes.
As our Reservations Assistant, you are the first point of contact for all our reservations by being responsible for managing day-to-day reservation enquiries and guest requests as and when they come in. Reporting to the Reservations Manager, you will be responsible for delivering a continuously excellent customer experience through all guest communications and ensuring all enquiries are being answered in a friendly and timely manner.
This is a split role over five days. Three days will be in Central Reservations (10am- 7pm). Two days will be in one of our sites to better understand how our restaurants are managed.
What’s in it for me?
Alongside the obvious things like a generous salary, company equipment and a
pension scheme, we are proud to offer:
- A 30-day holiday allowance (inclusive of Bank holidays) which increases for
- Wellbeing initiatives such as the Juno Platform and access to our Employee
- Interesting Support Office level training for hard skills like delivering
coaching
- Business English classes
- Membership of Hospitality Action (Mental Health Support) with free
- Access to the Wagestream platform - stream your wages before payday and
access financial management resources
- Hospitality rewards - Get discounts on gym membership, the high street and online purchases as well as a cashback card to earn 5-15% back on everyday spendings such as your weekly grocery shop, home improvement and tech.
- Up to 30% off all our restaurants, and delicatessens
- Up to 30% of our sister restaurants (Island Poke amp; Kricket)
This is a unique opportunity to join a growing hospitality company that is well-placed to grow significantly in the coming years. The role offers career development potential for the right individual within a dynamic and entrepreneurial.
What will I be doing?
- Facilitate the centralised reservations function for Lina Stores
- Answer all calls and emails
- Manage bookings and enquiries
- Ensure all guest feedback is raised and forwarded through the appropriate channels
- Be an expert on our booking platform, training teams and troubleshooting any issues
What do I need?
- Experience in high-volume restaurant reservations, ideally by having used
- Love restaurants and hospitality
- Excellent at customer service
- Excellent written and verbal communication skills
- Positive, friendly, can-do attitude
- Forward planning and time management skills
- Highly organised and ability to multitask with superior attention to detail
- Solution-oriented and self-driven
INTERESTED?
If you’re an experienced Reservation Assistant, with passion and drive, apply to be a part of our Famiglia!
GREEK STREET RESTAURANT
SOHO, LONDON
Just a stone’s throw away from our original delicatessen on Brewer Street, our Greek Street restaurant is our first restaurant recreating many of our beloved classic pasta dishes inspired by our delicatessen and serves a selection of antipasti and dolci in the heart of Soho.
