researcher Bradford, Yorkshire and the Humber, England
Job description
Salary - £33,197 to £41,496 per annum dependant on experience plus attractive pension scheme (Up to 10% company contribution), annual bonus, 25 days annual leave plus additional days in lieu of working bank holidays and a wellness day, retail savings scheme and a flexible Health Cash Plan scheme (cash back towards the cost of your routine healthcare including glasses/contact lenses, dental treatment and physiotherapy.
Location – Buttershaw with hybrid working
Join Yorkshire Water as a Senior Customer Insight Researcher! We are seeking a highly motivated and skilled professional to provide robust insights and key customer and stakeholder support for the development and delivery of our business plan. Using both qualitative and quantitative research techniques, the successful candidate will be responsible for driving our ability to connect with and understand our customers through the latest customer and economic research thinking and techniques, while keeping abreast of new developments, benchmarking, and testing our capability.
Key accountabilities for this role include reflecting customer and stakeholder insights in a timely and consistent manner, managing and developing primary research projects, supporting the development, implementation, and delivery of our company and regulatory business strategy, collaborating with colleagues across the organization, and ensuring that robust financial management and commercial awareness form the foundation of all business decisions.
We are looking for candidates with proven experience in supporting and embedding change, influencing and driving the right culture and behaviours, and the capability, energy, and tenacity to deliver sustainable performance against challenging business targets. The successful candidate will also possess excellent communication skills, both written and oral, and with the ability to communicate and engage people at all levels, and manage conflicting priorities of multiple stakeholders.
If you have a good quality degree and/or professional qualification in a relevant subject, such as research, economics, statistics, or marketing, experience in driving sustainable performance against challenging business targets, an in-depth knowledge of the water industry and the regulated environment, and can demonstrate an ability to articulate clear strategic direction, we encourage you to apply.
Yorkshire Water is committed to providing an inclusive and diverse workplace, offering excellent training, development and progression opportunities, and a competitive salary and benefits package. If you share our vision to take responsibility for the water environment for good against demanding industry benchmarks, we would love to hear from you!
If you are interested in this exciting opportunity, then please complete the online application process and submit a covering letter and CV outlining your suitability for the role.
What’s in it for you?
Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.
If you feel this opportunity is suitable and you match the skills required, then please apply on-line and complete the application process and submitting your CV with a covering letter, outlining your key reasons for applying for the role.
Advert End Date: 30th July 2023
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
Company Information
Everyone has an idea of what a water company does. Here in Yorkshire we make sure that all 5.2 million people living in the region have clean safe drinking water on tap and their waste water taken away. But for us it's so much more than this.
We care passionately about the environments and communities in which we work; we always look for new innovative ways to do things that deliver great value for our business and deliver the service our customers want and expect.
Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together - team work, creativity, enthusiasm and passion are inherent within our 3000 people who work 24/7 365 days a year to keep Yorkshire's water flowing.
We are a business that has its eye on the future, planning ahead to look after Yorkshire's water, today, tomorrow and always.
Yorkshire Water values equality, diversity and inclusion we celebrate and support difference and believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.
Yorkshire Water reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
