Researcher London, England
Job description
Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we do things differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are Europe’s largest direct to consumer flower company.
In January 2021 we announced our £75 million Series D funding round, led by General Catalyst (backers of Airbnb and Deliveroo), alongside other top tier investors including Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte, having acquired bloomon in April 2021 and Bergamotte in July 2021. Together, we are active in 8 countries.
We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.
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Research at Bloom & Wild*
Research at Bloom & Wild Group underpins our ambition to become Europe’s #1 gifting destination. Quality customer insight drives insight led decision making - integral to growing our flower and non-flower business and developing well-loved brands. Thinking longer term, the Research Team is nurturing a customer obsessed business, which effectively uses customer insight to drive positive commercial outcomes.
Research at Bloom & Wild Group is conducted by a centralised team, supporting multiple brands, markets and business teams, all through a multi-disciplinary research and insight approach. It sits within the wider Brand, Range, Research and Creative Team, reporting into the Chief Customer Officer.
Research is currently a team of three based out of our office in London. We are looking for 12-month cover for our current Research Manager, who will be on parental leave from the end of May 2023.
Responsibilities will include:
- You will report to the Head of Research, working closely with them and the Research Lead to drive insight led decision making across the business
- Whilst working on multiple projects across all brands and markets, you will specifically lead research projects for the German Market, identifying where our biggest business questions are and defining research to help answer those questions
- You will have broad exposure to a wide range of business stakeholders and will comfortably work across function and seniority
- You will be responsible for planning and executing research projects end to end, from defining problems to moderating qualitative interviews, designing quantitative surveys and reporting insights to the business
- You will share findings in an actionable way to ensure research outputs are used responsibly within business planning
- You will lead the management and reporting of our NPS insight, including the setup and smooth running of all surveys and monthly deep dives which are shared with the wider team as key performance indicators
- You will support and drive the customer closeness activities that nurture a customer obsessed business culture
- You will support the Research Team on empowering teams around the business to use research and insight effectively, whether through training that allows stakeholders to run their own small scale research or partnering with teams on more complex projects when needed
- You will build your expertise in the the Research Team’s suite of tools, ensuring we get the best from the tools under our remit
You:
- 1-3 years of experience working in market research or customer insight
- You are organised and largely self-directed
- You enjoy challenges, and working through tough to answer questions
- You like collaborating, often with a wide range of stakeholders
- You’re person of deep curiosity who is constantly asking questions and looking for new ways to view the world
- You’re passionate about bringing the customer viewpoint to life, and challenging the business to see the value of this viewpoint
- You’re an excellent communicator who thinks carefully about context and how best to deliver messages, verbally or written, dependant on the audience and context
- You’re a structured thinker who can analyse and pull out clear points from a variety of information sources
- You have strong quantitative, analytical, and problem solving skills
- You can easily move from big picture to small detail and back again
- You are excited by learning and developing new skills
It would be nice if you also have...
- German or Dutch language skills
- Experience managing NPS / CSAT data
- Experience moderating customer interviews
Working Environment
Bloom & Wild Group teams are distributed across office locations in Amsterdam and London, and multiple warehouse locations. Our team can choose to work from our offices as much or as little as they’d like. We don’t expect people to come in as a norm but if it makes sense to do so (team on-sites, monthly meetings etc), then we’d encourage it.
We’re working hard to create a culture of inclusion for our teams, whether they’re working from the office or home. And so whether you need to be at home for focus time or for school pickup, or you want to spend time together with your co-workers, we’ll do our best to make your experience a good one!
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Our perks and benefits:*
- 25 days holiday, with an additional day off for your birthday, plus bank holidays, totalling 34 days, per year. There is also the option to buy an extra 5 days holiday each year
- Flexible working schedule (core hours from 10-4pm)
\* We offer flexible bank holidays so at any time you can trade a bank holiday day off and in its place take off another day that fits better with \* your beliefs, values and celebration calendar
- Choose your laptop and any extra equipment you need to do your best work
- Health cash plan through Simplyhealth
- Personal development budget
- Enhanced Family Friendly policy
- Financial wellbeing support through Bippit
- Workplace nursery - a salary sacrifice based childcare scheme
- Cycle to work scheme
- Pension contribution
- Discounts on our blooms!
- Lunch & learns
- Bloom & Go Wild trips
Our lovely, light and spacious office is conveniently located close to Vauxhall and Oval stations in London. We have an informal, inclusive and scale-up culture, and those who choose to come into the office, also benefit from:
- A kitchen stocked with snacks + a beer, wine and soft drinks fridge
- Early finishes on Thursdays & Fridays to spend more time with each other
- We love to get together to celebrate! Events include Summer & Christmas parties, post peak celebrations and team lunches
In addition, we’re supporting each other and maintaining our culture remotely through:
- Weekly online yoga class and access to ClassPass workout content
- Celebration of birthdays, anniversaries, and special occasions
- Weekly Stand Up and Monthly Meetings to celebrate our successes and value nominations
- Wellbeing support through our online platform, Open Up, which offers online therapy sessions
- Peak Treats to support our team during our busiest times!
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Our Hiring Process*
The majority of our interview process will take place remotely via video. This will involve an initial chat with Shannon in our Talent Team, followed by an interview with Hasan, our Head of Research. You’ll also be invited to complete a role-related task before a final meeting with Charlotte, our Chief Customer Officer.
Your application experience is important to us and we’re keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and would love to hear from you directly on how we can improve. If you have any suggestions please feel free to let us know.
Job Type: Full-time
