Research Analyst Croydon, England
Job description
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Role Purpose:
Support the Insight team with execution and delivery of key research projects and initiatives
A typical week in this role includes:
Delivering ad-hoc investigation and analysis projects on customer experience survey data for internal stakeholders
Delivering end-to-end research projects, including but not limited to focus groups, workshops, in-store research activities and in-depth interviews for our suppliers
Managing, administering and delivering customer focus groups – both in-person and virtual
Delivering and presenting analysis and actionable insight to the Buying functions/Suppliers which are commercially viable and deliver a material impact
Supporting Insight colleagues to deliver high quality research projects for both internal clients and external suppliers. Working collaboratively to generate actionable, evidence-based recommendations and presentations
Working with the Research Coordinator on delivery of scheduled reports on customer experience measurement, across multiple channels and touchpoints
Proactively seeking out wider market research reports and mine research tools for additional supporting insight, to provide concise and relevant information to key internal stakeholders (inc. Mintel, Stylus, YouGov etc.)
Continuously improving existing reporting methods within the Superdrug business. Improve the efficiency of existing reporting methods using advanced techniques in Microsoft Excel and the provision of Tableau dashboards.
Stakeholders include:
Internal – Buying, Merchandising, Marketing, CRM, E-Commerce, Store Teams, Commercial Finance
External – Suppliers (Multinational FMCG companies) and Research and Data Agencies
This job is a good fit for you if:
You enjoy making a difference and creating change
You have a curious nature and can identify patterns and trends within data
You have good time management skills
You are confident in your own communication skills
You can pick things up quickly and are keen to develop skills across several research platforms
You enjoy working in a collaborative team and can share ideas with confidence
You have a passion for Retail and/or Health & Beauty
You can work at a fast pace, in an everchanging environment
You have a keen eye for detail
What you’ll need:
Minimum 2 years’ experience in a similar research or customer insight role
University graduate in a discipline with significant content in research methods and/or quantitative analysis
Proven experience of qualitative and quantitative research (client or agency side) both face-to-face and online
Proven experience of using online research tools for survey creation, execution and analysis
Advanced Microsoft office skills
Evidence of driving £ROI from the utilisation of customer insight
Strong presentation skills and experience in generating and sharing meaningful customer insights across business categories and multiple stakeholders (up to director level) to drive business decisions and trading plans
Expert in managing multiple projects and stakeholders and driving action from insights shared
Desirable:
Experience in Retail / FMCG / Health & Beauty
Experience of data visualisation tools, esp. Tableau
Here's what's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
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