REPLACEMENT_STRING5499 Disclosure Services Officer Glasgow, Scotland
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About the job
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Location
About the job
Job summary
Do you have great attention to detail and want to work for a team that strives to provide excellent customer service?
Disclosure Scotland is an Agency of the Scottish Government. Our purpose is to deliver a high quality service that enhances public safety by protecting the vulnerable in society through enabling safer recruitment.
This is an important role which requires meticulous attention to detail and a high degree of accuracy. You will act as the first point of contact for customers providing a first class customer service. Using a number of computer based systems you will be tasked with locating relevant information in line with our stakeholder’s requirements. You will work as part of a team to manage your workload efficiently and meet department objectives.
Whatever your age, experience or background you’ll enjoy a comprehensive induction and training programme that will ensure you are confident and capable of fulfilling the duties required in your new job.
This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.
Job description
Responsibilities
- Provide clients with accurate information in a warm and friendly manner which may be by telephone, email and online.
- Process applications for stakeholders.
- Inbox monitoring and management.
- Maintain correct and up-to-date stakeholder information.
- Handle sensitive and personal information in line with data protection and confidentiality rules.
- Process and Complete customer applications ensuring accuracy of data entry.
- Work as part of a team to resolve or escalate customer queries and complaints.
- Support your Team Leader and other team members in carrying out daily work activities and when new projects arise.
- Access criminal history databases and interrogate as appropriate in line with current legislation.
- Support all peer groups taking part in Continuous Improvement activities.
Competencies
Teamwork
Customer Service
Self-awareness
Communication and Engagement
Person specification
Qualifications
No specific qualifications required for this post.
Essential Criteria
1. Excellent communication skills when handling a range of customer enquiries, communicating verbally or in writing in a courteous, professional and clear manner.
2. Positive approach to change, with an ability to multi-task, prioritise and manage time effectively.
3. Excellent attention to detail with the ability to ensure accuracy in documentation and data from numerous sources.
4. The ability to work effectively within a team, build and maintain good working relationships with colleagues and stakeholders in order to promote continuous improvement.
Provisional Interview Dates
To be confirmed.
Additional Information
How To Apply
For further information on this vacancy please download and review the “Person Specification” which you will find below.
Person Specification Band A
To apply, you must fully complete and submit an online application via this website before the closing date using evidence based examples to demonstrate your knowledge/skills (300 words). Remember, your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion.
To learn more about this opportunity, please contact David Smith at [email protected]
Further Information
We recommend that you read the information attached for this job or on the work for Scotland website at:
www.mygov.scot/organisations/disclosure-scotland
www.work-for-scotland.org
Here you will be able to find out more about Disclosure Scotland, the job, the STARR approach and how to apply.
The Scottish Government is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via [email protected]
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
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