Repairs and Maintenance Operative London, England
Job description
To be responsible for servicestore operations including but not exclusive to repairs and maintenance/gardening/caretaking & grounds maintenance/clearance services. To carry out a variety of supervision functions to ensure all service requirements and deliverables are met, providing a high quality value for money service.
To ensure that a full range of services are provided to residents and customers efficiently and effectively through flexible working arrangements, excellent performance and resource management. To respond to all service requests ensuring they are completed in time and on budget.
To promote key services to relevant audiences to help maximise take up and achieve key income targets.
Key Accountabilities:
To support the Operations Manager and Team Leader with ensuring value for money in reviews/inspections/audits and assist in implementing changes to ensure that a high quality service delivery is provided by the servicestore Team to all customers.
To monitor and report on the quality and standard of service provided by servicestore Team. To ensure that agreed performance levels are achieved and maintained with detailed records kept and inadequacies resolved promptly by maintaining excellent customer relations.
To develop a working relationship with all customers, businesses, partners, including all Council staff and their partner agencies to provide an effective coordinated level of service.
To listen, respond to and action requests, enquiries or complaints received from all customers including residents, businesses, agencies or others ensuring a high level of customer care is provided by all members of the servicestore team.
Repair plumbing, electrical and safety systems in residential and commercial properties.
Carry out carpentry work to include but not limited to door hanging, skirting board installation and shelving.
To allocate job schedules to staff ensuring all booked in jobs are attended to and completed on time
To support the Operations Manager and Team Leader to order and monitor all supplies, equipment and personnel necessary, including keeping inventories to ensure that service delivery is provided effectively on site in accordance with performance target. Ensure that equipment, goods and consumables complying with statutory and Waltham Forest Services Ltd requirements are provided and maintained.
Undertake regular audit inspections of servicestore works, recording faults, repair and issues affecting the service delivery. Remedy problems found, issuing orders for repair/improvement works and post inspecting works as necessary to ensure Service Delivery targets are met.
To carry out quotes for works ensuring they are completed in the agreed time and the customer is kept informed of the process and outcomes.
Ensure that all contracted Caretaking & Grounds Maintenance work programs are delivered to the highest standard in the most cost effective way.
Ensure services are delivered safely and in compliance with agreed procedures, adhering to health and safety regulations. To provide effective budget management, identifying cost saving measures where necessary.
To be provide accountable, robust and a service cashed process.
To support the servicestore by effectively managing resources and reducing waste in achieving key income targets
Participate in providing an Out Of Hours cover service
Ensure any additional services are carried out as required.
Job Type: Full-time
Salary: £33,299.00 per year
Benefits:
- On-site parking
Schedule:
- Day shift
Experience:
- Maintenance: 3 years (preferred)
Work Location: In person
