repair technician London, England
Job description
SMARTPHONE Repair Head Technician
£26,000 - £32,000 OTE
"At iSmash our mission is to keep customers connected to the devices they love in order to create a world without #techstress"
We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they don’t have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show.
We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll.
If you’re like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with iSmash might be the one for you
What will you get for you hard work? (Rewards and benefits that we currently offer and some we are putting in place for 2022)
- Competitive basic salary
- The chance to work for an Award Winning Tech Repair Company
- Commission Scheme £0 - £6000 per year
- Fantastic career development opportunities which can see you move to Tech Store Manager then Multi Site Manager and increase your earning potential by up to £6,800 (not including bonus and commission) as you move up
- Annual review which for the most consistent performers can see your salary jump by £1800 per year
- Opportunities to re-locate all around the UK as we grow our number of Service Centres this year and next
- 23 days holiday plus 8 Bank Holidays
- 1 extra day holiday for every year you spend with us
- Ongoing Training and development
- Quarterly Social team building events
- Annual Awards party
What will you be doing?(These are the specific things you will be doing on a day-to-day basis)
You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we don’t exist so when those customers need greeting or serving and no one else can help, we don’t wait around, we get on and help them to reduce their tech stress.
As an iSmash Head Technician you work with a Multi-Site Manager and alongside our amazing teams, serving customers and taking technical steering the teams repair quality while driving the profitability of your Service Centre. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role.
Specifically, this will mean you will be doing the following:
- First and foremost, you will be conducting repairs on our customer’s devices. This will include things like replacing batteries, screens, internal flex replacements and replacing cameras
- You will not only fix their device to the incredibly high standards of iSmash, but you will also deliver the best service in the world to them when they need it most.
- Manage our 4 Retail Goals to deliver Profitability by:
- Developing our colleagues to be their most productive ever
- Delighting our customers through the iSmash Customer Experience
- Ensuring commercial growth through increased basket size value
- Controlling our erosion through greater stock protection
- You will act as a role model to Developing towards, entry level and Advanced technicians and support your Multi-Site Manager in all their duties
- Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us.
- Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service.
- Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs.
- Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times.
- Issue directions from the Retail Plan and the Multi-Site Manager as they lead their technical teams throughout trading.
What type of experience might you have? (These are things we’ll look for in the recruitment process)
- A minimum of 2 years’ experience repairing smartphones tablets and MacBooks either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung and Google phones, iPads, and MacBooks).
- A passion and curiosity about technology and problem solving
- An engaging communication style, energetic and proactive with an excellent customer focus
- Some experience of leading a retail or repair team would be an advantage
- Positive, can-do attitude and friendly persona
- Experience of working in a fast-paced retail environment and working under your own initiative
How to be a success? (These are the behaviours you will display in your role)
At iSmash we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer.
- Gaining our customers Trust which will be measured through NPS, Google review and customer complaints
- Reach as many customers as possible, don’t give away too many discounts to beat revenue targets.
- We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes.
- Excellence is seen when we don’t lose or waste our stock.
- Repairs is what we do and essentially, we see Quality in the repair as fundamental to that.
- Our People need to be there for our customers and productive for the business
If you have all of that and would love to be a part of the iSmash family, please apply. We are looking forward to hearing from you.
