Rents Support Administrator Bristol, England
Job description
We are excited to be recruiting into our Rents team. In the last 4 years, 1625IP have undergone significant growth and this role plays a crucial part in supporting colleagues to ensure young people are not falling into arrears, to engage with those people who have left our service, and ensure the organisation maximises its income. This role would be ideally suited for someone with experience of social or supported housing, with great administration and organisational skills who perhaps wants to step away from direct work but still wants the best outcomes for those we support.
Please find full details of how to apply via our website in the advert below. The deadline for application submissions is 23:59, Thursday 11 May 2023.
We are striving to better represent the young people we support and therefore are particularly keen to increase applications from minoritised groups, Muslim and male candidates as they are currently under-represented in our organisation. We also encourage applications from people with relevant lived experience.
If you need an adjustment to be made to any part of the recruitment process, please let us know as soon as possible.
Who are we?
We are a leading youth homelessness charity based in the Southwest, working with over 1,500 young people. At 1625ip we are driven by Social Justice and Passion: we strive to do something that matters and take pride in seeing the results of our work in social outcomes and improving young people’s lives.
What you will be doing:
By being highly organised with a high attention to detail and efficient project administration skills, you will hold a pivotal role in delivering an effective rent service by the team.- Working autonomously and with the team, you will gather data and prepare information for monitoring and reporting.
- You will lead on taking ownership of our former resident arrears, contacting and engaging young people to make sustain repayment arrangements, organising refunds and keeping accurate records.
- Providing admin support for the rents team and helping in maximising the income for the organisation.
- Using your great interpersonal skills, including tact and discretion, you will liaise with young people and colleagues from external organisations.
- Managing, or working towards managing the rent accounts for a small patch list.
- Supporting direct colleagues in addressing issues or concerns with rent accounts.
You will be in the Rents Team and your line manager will be our Senior Rents Officer.
At 1625ip we are led by our Competency Development Framework. This connects our values to our behaviours in everything we do and gives us the tools to develop. The framework ensures our recruitment is better informed, applications and interviews are behaviourally based and job profiles are developed on the ‘how’ of a job.
If you have transferrable skills and you are interested in this role, but you are worried about the application process, please get in touch with us. We encourage you to have an informal chat with the recruiting manager to discuss how your personal or professional experience and skills could be transferred to this role. Details of how you can do that are further down in this advert.
Contract details:
Hours per week: 30 (this represents 0.8 FTE)- Contract type: Permanent
- Pay: £22,777 - £24,054 (pro rata based on 0.8 FTE)
- The location: Kingsley Hall in central Bristol. There is also flexibility and support under our Hybrid Working Policy to manage agile working, including some home working after the probation period.
A few benefits at 1625ip:
A generous annual leave entitlement of 30 days per annum plus all Bank Holidays (pro rata)- A supportive and approachable team with an emphasis on colleague wellbeing
- An inclusive organisation, with a culture of mutual respect and care for others (From Colleague Wellbeing Survey 2022)
Important dates:
Application deadline closes: 23:59, Thursday 11 May 2023- If you have not heard from us by the end of the day on Thursday 17 May 2023, please assume that your application has been unsuccessful on this occasion.
- Interviews are on Tuesday 23 May 2023.
Application information:
- You will be asked to answer five questions at the end of the Word application form. These are required to ensure your application can be shortlisted.
- Please note the online e-application form cannot be saved so we recommend you prepare your Word application form before you start filling in the e-form.
- Please get in touch with us if a hard copy of the application form would be preferred. We will organise a time for you to collect it from and return it to Kingsley Hall (our main office in Old Market). An online application will then be created for you.
Contact us:
To have an informal chat about the role, please contact Jane Godwin: [email protected]- If you have any queries, please email [email protected]
- For support with your application should you need it, Future Bright - WECA provide free coaching.
Equal opportunities for everyone:
We believe those with a criminal record should have an equal chance to become employees or volunteers and encourage applications.
As an organisation who safeguard and promote the safety and welfare of children, young people and adults at risk, any job offer will depend on a satisfactory DBS (Disclosure and Barring Service) check. We comply fully with the DBS code of practice and undertake to treat all applications for positions fairly. For successful candidates with a criminal record, a risk assessment process will take place with the recruiting manager.
We also pride ourselves on being an equal opportunities employer for everyone regardless of age, disability, gender identity, race, religion and beliefs, sex and sexual orientation.
Please see our Policies section on the website, for further information.
