Are you a People Person?

We have a fantastic opportunity for a Rent Assistant to join our Income team on a Fixed Term contract until 10th May 2024.

If you're looking for a new challenge in a varied role that will develop your customer service skills then this could be the ideal opportunity for you!

What could you be doing?

You will need to be a good listener to give our customers an excellent service whenever they contact the Income team to discuss their rent account. You will also need to keep accurate records of the contact you have with each customer on our systems.

This is a busy front- line team which makes a real difference to the lives of our customers. You will be working as part of a supportive team, and you will be given fantastic training and mentoring.

Some things we need from you

You will need to have experience of working closely with customers in a customer focussed environment and ideally an understanding of welfare benefits or money management advice (although this is not essential as training will be given). This role is well suited to someone with the ability to show empathy and with great listening skills.

This role is Home Based but you will be expected to travel to our Group Offices in Solihull or Worcester as and when required so you will need to be based near to these offices.

Some of our great benefits include

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies, flexible working, and ability to work from home in most roles
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
• Pension contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle and Cycle to Work scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the ideal opportunity for you, please click apply or contact if you would like to know more about the role. Early applications are encouraged.

Interviews will be held in our Solihull office, although can be held via Teams if required.