Renewals Adviser London
Job description
Summary Do you have what it takes to deliver operational excellence in a private property management business? Do you have an amazing attention to detail? Folio London is looking for a self-motivated and enthusiastic Renewal Adviser to join our team on a part time basis. This role is London based with a mixture of working in the community, at our offices and from home. Main Responsibilities The Renewals Adviser is a key role in the Folio Team. You will provide integral support to the Property Management Executives and the wider team to ensure we offer a first-class service to our customers. As a Renewals Adviser you will oversee tenancy renewals and the associated rent increase process, new tenancy administration, mid-term tenant changes and the deposit return and dispute process for a number of properties. You will also ensure the data we hold about our customers and tenancies is in line with the relevant legislation and statutory and regulatory requirements Central to this role will be your ability to engage with customers and negotiate new rents and tenancy terms with our customers. You will need to be a confident communicator to build the great professional relationships our customers deserve. Please note we operate a hybrid style of working and this role will require you to spend a Minimum of 2 days working onsite/in the office Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You don't need to have worked in housing before, you might just be starting out or you'll be looking for a career change The ideal candidate will be someone who has exceptional attention to detail and is comfortable and confident dealing with our customers whether that be face to face, over the phone or via email. You will be an exceptional communicator with high emotional intelligence to ensure that you can provide a service that is adapted to suit the needs of the people you are assisting and supporting. You will have fantastic negotiating skills which will be advantageous as you will focal player in ensuring Folio continues to maximise its income. You will be a natural self-starter requiring limited support from colleagues and with an ability to prioritise important and urgent tasks. To get the most out of this role you will be ambitious and hard working with the desire to strategize, learn about and be involved in the management of a portfolio of investment properties. Mandatory Intermediate skills/ knowledge in Excel Administration experience in a fast-paced environment Excellent customer service skills Desirable Experience in Renewals and/or the Private Rented sector What's in it for me? As part of our team, you will have access to professional qualifications and career opportunities across our Notting Hill Genesis business. You will also receive a generous holiday entitlement of 25 days, rising to 27 days after 2 years of service. You will also receive a simply health cash plan to help cover the costs of your everyday healthcare expenses (eg opticians, dentist, physio), generous pension scheme, and enhanced maternity pay and leave / shared parental leave options / paternity leave and access to our employee assistance programme for confidential support. Benefits In return we offer: · Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) · Generous pension scheme · Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply) · Employee assistance - free confidential advice and counselling services provided by independent specialist organisations · Health cash plan · Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more · Interest free loans: season ticket loan, tenancy deposit loan and training loan · Cycle to work scheme · Life Assurance x 4 annual salary Selection process Step 1 If you are interested, please send your application now Step 2 Successful candidates will be selected for an interview Please apply for this role with us online. If you are not able to apply online, please contact our HR team via to discuss your requirements. Notting Hill Genesis
