Renewables Installation Engineer London, England
Tesla
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
What to Expect
The Role
The primary role of the Renewables Installation Engineer is to ensure that Tesla’s residential products are consistently specified, installed and commissioned to meet Tesla’s technical and quality guidelines, as well as national code requirements and industry best practices.
You will work closely with the network of installation partners for residential products. They audit field installations and monitor support requests to identify any significant or recurring issues. They provide feedback and training to ensure that technical and quality guidelines, code requirements and best practices are being implemented.
By providing top-quality support before and after a sale, you will help to ensure customer satisfaction and strengthen customer relationships. They work closely with other customer-facing teams like sales and service, and they facilitate communication about technical topics when necessary. They also support the development and deployment of new features and products.
As well as a strong understanding of the solar and storage market, the role requires solid electrical engineering skills and an in-depth understanding of code requirements and installation practices for residential and commercial applications.
What You’ll DoWhat You’ll Bring
*Please note this role can be based anywhere in the UK*
The Role
The primary role of the Renewables Installation Engineer is to ensure that Tesla’s residential products are consistently specified, installed and commissioned to meet Tesla’s technical and quality guidelines, as well as national code requirements and industry best practices.
You will work closely with the network of installation partners for residential products. They audit field installations and monitor support requests to identify any significant or recurring issues. They provide feedback and training to ensure that technical and quality guidelines, code requirements and best practices are being implemented.
By providing top-quality support before and after a sale, you will help to ensure customer satisfaction and strengthen customer relationships. They work closely with other customer-facing teams like sales and service, and they facilitate communication about technical topics when necessary. They also support the development and deployment of new features and products.
As well as a strong understanding of the solar and storage market, the role requires solid electrical engineering skills and an in-depth understanding of code requirements and installation practices for residential and commercial applications.
- Partner closely with the account management teams to drive and strengthen the customer relationship
- Provide day-to-day product and design support to customers and customer-facing teams
- Engage with the technical support teams to ensure speedy resolution of customer escalations when necessary
- Develop strategy, processes and metrics to enable ongoing measurement and evaluation of quality in the network of installation partners
- Perform quality audits of field installations to ensure conformity to relevant installation codes, practices and guidelines
- Leverage available audit data and field feedback to track trends and determine appropriate corrective or preventive actions
- Identify training needs, develop training material, organize and deliver training sessions for the network of installation partners
- Provide market feedback throughout the product development process to meet requirements for performance, compliance and reliability
- Collect field feedback from quality audits and service requests and drive continuous improvement of products, processes and services
- Identify, drive and document certification and system requirements for regional incentives and technical standards
- Support field trials and localize technical content for deployment of new features, products and markets
- Fluency in English
- Excellence in electrical engineering
- Relevant work experience in solar PV or energy storage industry:
- In-depth understanding of electrical, solar PV and energy storage fundamentals
- Excellent knowledge of UK electrical installation codes, and the standards applying to storage & solar PV systems in particular
- Knowledge of health and safety rules, and best practices applied in the industry
- Hands-on experience with quality assurance, service engineering and/or technical training
- Ability to build strong relationships with internal and external customers
- Excellent facilitation, written and verbal communication skills
- Available to travel (“on the road”) for ~50% of the time
- A full driving license for at least 2 years
Tesla
www.tesla.com
Austin, United States
Elon Musk
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Transportation Equipment Manufacturing
2003
