Remote Working Collections Agent

Remote Working Collections Agent Remote

Opos Limited
Full Time Remote 23500 GBP ANNUAL Today
Job description

Main criteria:

  • Hours: Our business currently operates between the hours of 9am and 6pm.
  • We are currently closed on at weekends.
  • Immediate start date available.
  • Based in Dumbarton

What will you get?

  • Salary up to £23,500
  • Performance Bonus (paid monthly)
  • Fixed shift pattern for FT employees
  • Flexible working schedule that is considered on a case to case basis
  • Home working
  • Structured career progression to move into a higher-level position
  • 28 Days Paid Holiday
  • NEST pension scheme
  • In job qualifications
  • Internal Incentive programme (over and above bonus scheme)
  • Robust & structured training provided (3-week training programme)

What are we looking for?

  • Personality is important – Listening & questioning skills, empathy, building rapport
  • Upbeat, enthusiastic and friendly people
  • Motivated to give excellent customer service
  • People who want to learn, grow & progress
  • Be confident using a computer and phone
  • Ability to work independently & also in a team
  • Previous experience

What will you do?

You will be working on behalf of our clients to contact customers who have fallen into arrears to establish their situation, affordability & account resolution.

Key Responsibilities:

  • Inbound & outbound calls
  • Offering solutions and advice to deal with customers’ financial situation
  • Assessing a customer’s affordability
  • Identify & manage vulnerable customers
  • Taking payments and setting up payment plans
  • Negotiating the settlement of outstanding customer debt
  • Work towards performance and quality targets
  • Manage customer accounts on the computer whilst speaking on the phone

More about Opos as a company:

Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dunbartonshire.

Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.

We are looking for polite, outgoing and professional individuals who enjoy interacting with people. We will consider all backgrounds, if you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

If you are interested in our position then please apply through the Indeed website.

Any questions please do not hesitate to contact us on 0141 428 3990.

Job Types: Full-time, Permanent

Salary: Up to £23,500.00 per year

Benefits:

  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Experience:

  • Debt Collection: 3 years (required)

Work Location: Remote

Expected start date: 03/04/2023

Remote Working Collections Agent
Opos Limited

Related Jobs

All Related Listed jobs

Retail Store Manager 40hrs/Week - London Victoria Street
Vodafone London, England 30000 - 33000 GBP ANNUAL Today

Ideally, you will have a sales background with a track record in meeting and exceeding KPIs. Vodafone UK are regulated by the Financial Conduct Authority and

SALES ASSISTANT (16hours, Bluewater)
Mango Dartford, England Today

To be familiar with and offer services according to the needs of customers in order to maximise sales. We are looking for a self-motivated team player who is a

project manager
ALBA Toronto 130628 - 51589 CAD ANNUAL Today

We are looking for an experienced Project Manager to join BMI.

A project manager is expected to oversee all the project related activities...

Part Time Sales Assistant (8 or 12 hours contract)
Heron Foods Kingston upon Hull, England 9.5 GBP HOURLY Today

Heron Foods is a food retail business providing its customers with high quality, low priced products. Previous success within a similar role, preferably within

Human Resources Consultant (12 months)
NatWest Group Edinburgh, Scotland 47697 - 58000 GBP ANNUAL Today

Well also look to you to consult with business and HR stakeholders to lead the successful delivery of HR products, processes and propositions to our colleagues