Remote Support Technician Welwyn Garden City, England
Job description
Finding, diagnosing and rectifying hardware faults, including liaising with suppliers if necessary This will require the use of software updates and patches, management consoles for encryption and anti-virus, and multi team liaison Ability to analyse data and determine trends or potential problems and anomalies (e.g. IT Service) Management tool, call rates, end of shift feedback, regularly consulted as to trends) Create and provide solutions to end users based on incoming data from technical and non-technical sources Undertakes initial assessments and triage covering a variety and often complex range of IT issue across a broad spectrum of software, hardware and administration using high level of broad base generalist knowledge and experience Identifying, working with and escalating incidents and service requests to relevant other support teams based on incoming data from technical and non-technical sources Proactively identifies and resolves data quality issues within IT Service Management tool Provide advice to end-users and colleagues on the specifications of new hardware and software Provide basic user training on peripheral devices for connecting remotely to the Organisational Network Remote Desktop and Terminal services Installation and configuration of new PCs, peripherals and printers Installation and configuration of end user devices operating systems, as well as Microsoft Office suite, applications and utilities.
