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Salary - £24,000 + Commission

Working Hours -

37.5 hours per week between 9.30am – 8.00pm, Monday to Saturday

Working in a weekly changing variable shift pattern

Working model – Fully remote working from Day 1!

About the team

As an Outbound Upgrade, Sales & Retentions Advisor for one of the UK’s top 5 Telecommunications companies, you will promote and sell products and services with a focus on customer upgrades, acquisition and retention whilst delivering award winning customer satisfaction.

What you’ll be doing:
You will add value and create prospects by discussing new products and services to retain and meet the needs of the customer. This includes, but is not limited to:

• Making outbound calls to existing customers within our contact centre environment
• Delivering a service which makes your customers feel valued and supported offering products and services to new and existing customers
• Ensuring sales are regulatory compliant: adhering to prepared selling scripts whilst delivering exceptional customer satisfaction
• Taking payments from customers
• Maintaining and updating our customer database

FIS & its client can monitor the production calls(live & recorded) for training & quality purposes( this is required from the past experiences)

What we’re looking for:

• Confident individual with the ability to communicate clearly and effectively
• A quick learner who can adapt to the rapidly changing products and service in the mobile telecommunication world
• A good listener, someone who can be empathetic, show patience and adapt their behaviours to match our customers
• The ability to think on your feet and adapt to different situations
• Must have minimum 3 months experience in Outbound Sales

Added bonus if you have:

• Knowledge of mobile telecoms products and services
• Ability to work both independently and in a team environment
• Excellent time management and organizational skills
• Ability to remain calm under various levels of pressure
• Previous Outbound/Inbound/Retention Sales Advisor experience
  

What we offer you:

The above, coupled with our induction program and ongoing support, you will be part of a top performing team. You’ll support our Telesales function by bringing innovation, excellent customer satisfaction and meeting the needs of new and existing customers. We aim to provide a fun and dynamic work environment that rewards hard work, results, and enthusiasm.

• Competitive salary of £24,000 per annum
• Generous commission potential of up to £4000 per year!
• Fully remote working with equipment provided
• A fantastic range of benefits, including eligibility for a very attractive discounted staff mobile account
• Varied and challenging work to help you grow your skills with opportunity to progress your career large multinational organisation

A work environment built on collaboration, flexibility, and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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