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Location - Remote
Hours - 37.5, but flexibility is required to meet the needs of the business

Benefits
We’re proud to offer;

• Flexible working hours
• Loyalty days for length of service
• Day off for your birthday!
• Incentivised uncapped commission and performance bonuses!
• Company socials
• That all important pension scheme to save for your retirement
• ARLA/Propertymark qualifications funded by us! (Subject to T&C’s)
• Modern offices, technology and refreshment facilities
• Health assured app for all your wellbeing needs

Role Summary

• Management up to 250 Properties Under Management (PUM)
• Understanding and upselling of John Shepherd Lettings & Property Management services including ancillary and peripheral products
• Understanding the full ReapIT & Fix Flo system and processes set within
• Understanding, managing, and improving Budget & KPI Figures
• Preparing and completing Inventories, Check Out Reports and Mid Term
• Inspection reports for your portfolio including management of quality of content
• Deposit return management and TDS Claim control
• Managing Mid Term Inspection follow ups, quality and trade discount earnings
• Weekly Arrear management including Rent & Legal Protection submission claims and management
• Liaising with your Repair Co-Ordinator’s, Tenants, Landlords and Contractors to ensure all reactive maintenance works are carried out in a timely fashion and to an excellent standard.
• Helping to support and complete reactive maintenance volumes as they are reported
• Maintaining accurate file notes
• Contractor quality control, turnaround times, saturation and assigned work outcomes
• Quality control checks on market values and rent increases
• Challenging lost business reasons with effective objection handling and retention planning
• Managing and monitoring Landlord relationship calls quarterly
• Managing and monitoring refurbishment opportunities and volumes to maximize trade discount earnings
• Managing and monitoring void periods and vacant stock
• Pre / Post Tenancy cleans instructed and completed on time
• Pre / Post Tenancy maintenance matters instructed and completed on time
• Management of Statutory Compliance Certificates

Person Specification

We're looking for someone that is a good fit for us, but we also want to be a good fit for you! We are looking for:

• A full, clean UK driving licence
• Prior experience in property management is preferable but not essential
• A positive and proactive attitude and has a natural flair for and enjoys dealing with people and always looks to provide the best customer service
• Ability to organise and prioritise tasks and responsibilities.
• Strong problem-solving skills
• Computer literate and comfortable using a suite of software used to carry out and manage daily responsibilities
• Great attention to detail
• Reliable
• Looking for a challenging role that moves at a fast pace: no two days will ever be the same!