Remote Customer Service Representative - Bupa - Belfast Belfast, Northern Ireland
Job description
About The Role
Are you seeking a permanent remote career that is either 30 or 35 hours a week AND on a flexible booking basis?
We are proud to continually partner with Bupa the prestigious global healthcare provider. We are united in our passion to provide industry leading customer service helping people live longer, heathier, and happier lives. Do you have high levels of empathy and like to exceed customer expectations? As the face and heart of Bupa, you will be fully supported, be part of a strong team ethic and make a difference in all you do.
About Us
As a leading and trusted outsourcer in the Customer Service industry, we represent and support major brands deliver an exceptional customer experience. Sensee take the human approach and provide freedom to work in a pioneering environment driven by conscience. We care about our people, our planet, our communities, and therefore we have been fully remote since 2004. Accessible, low carbon footprint careers for everyone!
About the Role of a Sensée Customer Service Representative for Bupa
Permanently employed by Sensee, you will represent the award-winning private healthcare provider, Bupa. You will be trained to succeed and become a subject matter expert, that will communicate via phone and sometimes written communication. You will navigate multiple virtual platforms to obtain, relay and record information in line with Bupa processes and exceeding customer expectations always. The role will involve supporting customers that are potentially unwell. You could be discussing medical conditions, treatments, processing a claim or a complaint. It is essential that you are a remote working brand ambassador and are an integral part of our remote Sensee family, making a difference in everything we do.
- Attend a full time, fully paid training course that will empower you to succeed
- Represent an award winning and well know brand, always ensuring outstanding customer service
- Manage all customer contact using multiple virtual platforms, solving queries swiftly and efficiently
- Take a customer first approach to query resolution
- Utilise inhouse tools to stay engaged, empowered and ready to progress up the Sensée career ladder
- Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 18 years
Benefits
- 30 days holiday (pro rata for part time) - Increasing holidays based on length of service
- Book working hours on a flexible booking basis aligned to Bupa requirements
- Pension
- Train remotely on a full-time basis
- Employee Assistance Programme
- Perkbox
- No commute and no dress code!
About You
What we’re looking for from a Remote Customer Service Representative
- Superb rapport building skills
- Impressive IT skills, with the ability to multitask
- Amazing levels of active listening, empathy, and resilience
- Excellent verbal and written communication skills
- Thorough approach to following account processes
- Enthusiastic team player, always ready to take up the next challenge
- Previous experience in a customer facing support role
- Able to attend remote full-time training for 9 weeks
- Can provide a dedicated home working space that offers safety and comfort
- Co-operative in providing own IT setup in a way that minimises environmental impact
- Fantastic approach to utilising internal engagement tools to thrive, have fun and progress on the career ladder
About Us
Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us. By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business. Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.
As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, age, sexual orientation, ethnicity, faith and gender. Everyone is welcome and supported in their career development with Sensee.
In line with our company values and certifications, Sensee also welcome applications from candidates with a disability, candidates that are a military spouse and those living in our remote/rural communities across the United Kingdom, including Northern Ireland.
