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We are seeking a motivated and skilled Remote Customer Service Representative to provide exceptional customer service and support to our clients. You will be responsible for handling a range of inquiries, complaints, and issues in a timely and professional manner, working closely with our sales and operations teams to ensure customer satisfaction and maintain positive relationships with clients.

Responsibilities:

• Respond to customer inquiries via email or chat in a timely and professional manner
• Provide accurate information about our products and services
• Troubleshoot and resolve customer issues and complaints
• Follow up with customers to ensure their satisfaction
• Collaborate with sales and operations teams to ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Participate in training sessions to stay up-to-date on product knowledge and customer service skills
• Meet or exceed monthly performance targets

Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Customer-focused with a passion for delivering exceptional service
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and customer service software
• Familiarity with CRM systems is a plus
  

Requirements:

• Ability to adapt quickly to changing priorities and workloads
• Strong listening and empathy skills to understand and address customer needs
• Ability to handle high-volume or stressful situations with patience and professionalism
• Excellent time management and organisational skills
• Ability to handle sensitive or confidential information with discretion
• Willingness to work in a fast-paced, dynamic environment
• Commitment to continuous learning and development to improve customer service skills
• Positive and proactive attitude towards problem-solving and finding solutions
• A passion for providing outstanding customer service and building strong customer relationships

Benefits:

• Competitive salary based on skills and abilities
• Pension scheme with employer contributions
• 25 days' annual leave plus bank holidays
• Opportunities for professional growth and development
• Remote work options
• Company-wide bonus scheme based on performance
• Employee assistance programme for wellbeing support
• Access to a range of discounts and perks through our employee benefits portal

If you have a passion for customer service and want to work in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.