Remote Customer Service Advisor - Derry Derry, Northern Ireland

Sensée Ltd

Full Time Derry, Northern Ireland 10.9 GBP HOURLY Today

Job description

About The Role

Do you live in the Northern Ireland, and would like a permanent home working career in customer service?
Would you like to achieve part-time or full-time hours on a flexible booking basis? APPLY TODAY

Here at Sensée we believe in bringing work to people and not people to work. What does Sensée mean? It’s French for "it makes sense".

We are proud to partner with award winning brands, providing outstanding customer service across a variety of sectors. As a fully employed, home working Sensée customer service agent, you will represent one of our client partnerships. Our partnership's span across healthcare, automotive, insurance, roadside assistance, utilities, travel and many more. We have a career to suit everyone!

What you will do as a Customer Service Advisor at Sensée

Attend a full time, fully paid training course that will empower you to succeed
Represent an award winning and well know brand, always ensuring outstanding customer service
Manage all customer contact using multiple virtual platforms, solving queries swiftly and efficiently
Take a customer first approach to query resolution
Utilise inhouse tools to stay engaged, empowered and ready to progress up the Sensée career ladder
Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 18 years

Benefits

30 days holiday (pro rata for part time) - Increasing holidays based on length of service
Pension
Employee Assistance Programme
Perkbox
Full or part time (Select between 20 and 40 hours per week)
No commute and no dress code!

About You

What we’re looking for from a Customer Service Advisor

Confident and clear communicator, with a tenacious attitude toward problem solving
Candidates that have previously work in a contact centre environment OR have relevant transferable skills
A curiosity for people, passion, an ability to self-motivate and work autonomously
Excellent oral and written communication skills, the ability to get up to speed with products and systems quickly, and an excellent grasp of internet technology.
IT literacy, high flexibility in your schedule, good organisation, independence and self-reliance
Able to provide a dedicated home working space, with IT kit and wired broadband connection
A shared passion for ethics, the environment, excellence and innovation.

About Us

Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us. By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business. Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.

Sensée is an equal opportunities employer and welcomes applications from all sections of the community

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