Remote Customer Service Advisor Manchester, England

The Co-operative Bank

Full Time Manchester, England 21000 - 24000 GBP ANNUAL Today

Job description

Remote Customer Service Advisor

Start Date: 17 April
Hours: 35, 37.5 or 40 hour contracts available
Starting Salary: £21,000 - £24,000 plus annual bonus, pay progression review every 6 months and a fantastic range of benefits

What you will be doing:

You will be taking high volumes of calls and identifying customers’ banking needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank
We need talented problem solvers who think outside the box and challenge the status quo, to help shape our contact centres of the future
Safeguarding will play an important part of your role, you will do this by educating customers on safer ways of banking, profiling callers to ensure you are talking to the right person and protecting our customers from scam and fraud attacks, to help keep their money safe
Answer a high volume of calls and interacting with customers over the telephone, dealing not only with their day to day banking needs, but complex queries and providing a resolution on that first time call
You will be expected to deal with high levels of numbers and data input, whilst talking to our customers in a genuine, professional and friendly manner
As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime
Working hours – Monday to Friday between 8am & 7pm on a rotational shift pattern and 2 in 4 Saturdays and Sundays per month 9am – 5pm (with time given back in lieu)

What’s on offer:

We reward colleagues with more than just completive salary and bonus scheme, we offer an attractive range of benefits including work life balance and wellbeing options.

Remote working
6 weeks onsite training in our Manchester City Centre Office and then 5 weeks of remote training
27 days holiday increasing to 30 days plus bank holidays
Enhanced pay on top of your basic salary (up to £1,440 per year) for working on a weekend (and if employed on a full time contract)
Pay progression reviews every 6 months
Pension scheme up to 10% contribution
2 paid volunteering days per year
A range of retail/high street discounts
Family friendly policies and wellbeing support
Career development/Apprenticeship opportunities
Colleague network groups committed to diversity and inclusion
Virtual interview process

What you will need:

Excellent communication skills
The ability to multitask and prioritise
Passion, energy and enthusiasm
Excellent listening and problem solving skills
The ability and desire to work in a fast paced environment
A hardworking and committed attitude
Resilience and determination
Computer literate, with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone
A designated and quiet workspace is required to undertake this role
Access to a secure and reliable wired internet connection, with a minimum speed of 20 mbps or above

Why join The Co-operative Bank:

If you care deeply about making customers happy and are passionate about making things better - we'd love to hear from you!

2023 is an exciting time to join The Co-operative Bank as we continue our journey of growth. The original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy, which is one of the main reasons our customers choose to bank with us.

If you require more information or this document in a different format, please contact our Careers Team.

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected. We are a Disability Confident Employer.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Job Types: Full-time, Permanent

Salary: £21,000.00-£24,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Life insurance
Referral programme
Sick pay

Schedule:

Day shift
Weekend availability

Supplemental pay types:

Performance bonus

Application question(s):

Can you work between Monday to Friday? between 8am to 7pm?
Do you have any unspent criminal convictions?
Have you ever been declared bankrupt?
Do you have a county court Judgement (CCJ)?
Can you work every other Saturday and Sunday between 9am to 5pm?
Can you travel to our office in Manchester City Centre for 6 weeks onsite training? After the induction you will be permanently home based

Work authorisation: