Remote Customer Service Advisor Remote
Job description
Company description
Role: Customer Service Advisor
Location: Remote
Salary: £21,320 plus up to 10% annual bonus
Start Date: 5th June 2023.
Must be available for 6 weeks training Monday to Friday 9am to 5.30pm starting on the 5th of June 2023.
Hours: An average of 37.5 hours per week over 7 days, Monday to Sunday between 7.15am and 10.45pm
Do you get a kick out of solving problems?
Are you energized by speaking to customers?
Well then, we just might make your day!
Here at the AA, we’re driven to create confidence amongst drivers, and we’ll instil the confidence in you to provide customers with an expert and personal experience. You’ll be working in a fast-paced environment, taking around 30 calls per day. No two calls will be the same and could range from providing a customer with advice on how to make a claim, to resolving queries and handling a vehicle damage claim. As some calls you deal with could be more complex or involve distressed customers, we like to ensure that there is a strong focus on teamwork, with everyone there to back each other.
We are the engine that keeps Britain moving, apply now to unleash your potential!
This is the job
Our First Notification of Loss (FNOL) team are the first point of call for our members who are reporting a motoring incident and need to make a claim. By utilising your strong communication skills, you will provide advice on how to make the claim and the process involved as well as taking details of the claim itself.
What will I be doing?
You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. You’ll be empathetic and provide great service as you take details of the claim and provide advice on how to make the claim and the process involved and even deploy one of our AA yellow vans to recover the customer’s vehicle.
When you start, you’ll be given training on the systems we use, our services and how to talk to customers on the phone. You’ll use this knowledge along with your excellent communication skills to support customers throughout their vehicle damage claims journey. This may include assessing liability of the incident, offering advice, guidance, and instructing suppliers such as repairers, solicitors, and car hire companies.
What do I need?
We’re looking for someone who…
- Has a drive to deliver excellent customer service
- Has good spoken and written communication skills
- Is resilient and empathetic
- Can demonstrate accuracy and attention to detail
- Is organised and can meet deadlines
- Is computer literate with good administrative skills
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 25 days annual leave, plus 8 bank holidays
- Free AA breakdown membership
- Discounts on AA products including car and home insurance.
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme
Plus, so much more!
