Remote Customer Service/ Admin Newcastle upon Tyne, England
Job description
As a customer service representative, you will be responsible for providing excellent customer support and maintaining strong customer relationships. Your main objective will be to ensure that our customers receive timely and effective assistance that meets their needs.
Your daily responsibilities will include responding to customer inquiries via email, chat, or other communication channels. You will also be responsible for handling customer complaints and working with other departments to resolve complex issues. Additionally, you will need to manage customer accounts, update customer information, and maintain accurate records of customer interactions.
To excel in this role, you will need strong communication and interpersonal skills. You must be able to communicate effectively with customers from diverse backgrounds, demonstrate empathy and understanding, and maintain a professional demeanor at all times. You should be comfortable working in a fast-paced environment, managing multiple inquiries at once, and be able to prioritize your workload.
We are looking for someone who is passionate about helping others and providing exceptional customer service. You should be a quick learner, have a proactive mindset, and be able to find solutions to complex issues. You should also be able to work independently, without close supervision, while adhering to established policies and procedures.
Our company values diversity and inclusivity and welcomes applicants from all backgrounds and cultures. We offer a competitive salary and benefits package, along with opportunities for professional growth and development.
Your success in this role will be measured based on your ability to provide exceptional customer support, manage customer inquiries, and work with other departments to resolve complex issues. You will also be expected to meet performance targets, adhere to established policies and procedures, and provide feedback to management on ways to improve our products and services continually.
We believe that our customer service representatives are the face of our company and play a vital role in building and maintaining customer relationships. Therefore, we are looking for someone who is committed to providing excellent customer service and has a genuine desire to help others.
In summary, as a customer service representative, you will be responsible for providing excellent customer support, maintaining strong customer relationships, and managing customer accounts. You should possess strong communication and interpersonal skills, be able to work well under pressure, and be comfortable using various communication channels to support customers. We offer competitive compensation and benefits packages, along with opportunities for professional growth and development. We value diversity and inclusion and welcome applicants from all backgrounds and cultures.
